how to tranfer adobe acrobat activation to a new computer

mkramer777
mkramer777 used Ask the Experts™
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I have purchased adobe pro acrobat 2 years ago and now I have a new laptop.  How do you transfer the registration or activation code to the new computer?
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Business Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
Uninstall Adobe on the old computer, and it if ask you to deactivate say yes.

Install Adobe on the new computer, and activate. Log into your Licensing Account if need be.

I have moved Adobe Acrobat from my X230 to my X1 Laptop this way successfully.

Author

Commented:
I logged in to adobe.com and I see the license code under plans.  Where is the link for the download of the software?
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Go to Adobe.com , Downloads, and you can download from there. Then install and activate.

Also, you got an Email from Adobe Licensing a while back. The download link is there.

If you use the first method, make sure you get the correct product for you licensing.
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Author

Commented:
Do I download the free trial and then enter activation number?

Author

Commented:
This was not a subscription for adobe pro.  I purchased a copy.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Go to Licensing and recover your license. I purchased my copy as well not subscription.

You also have a receipt in your email
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Here is the Adobe Account screen. If you have lost all, go there and ask support for your license and download link.

Adobe-Account-setups.

Author

Commented:
I'm on this page and all it does when I click on "adobe desktop applications download desktop apps" is bring me to a place to buy or download a trial.  Can I download the trial and then activate?

Author

Commented:
Chat doesnt work when asking about downloading and install.  When I try the download for trial I have to put in a credit card number.  This can't be how it's done.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
If you have a license key for it, then yes the trial download will activate . My unactivsted download is just a trial

Author

Commented:
Do I still have to sign up with a credit card to get the trial?
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Saw your second post. You will have to contact Adobe Support by phone if chat does not work (or by email)
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
No credit card needed if you are licensed but you need Adobe Support to help with the license

Author

Commented:
Why isn't there a button that says download products you have purchased?  Am I missing something.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
You seem to have lost your licensing emails, so you really need to get in contact with Adobe and see if they can help you
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
I think they do not recognize you for some reason.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Adobe Support USA 1 (800) 833-6687

I suggest you call them because I think you have lost your licensing and will have to re-purchase unless you call them and can identify your self.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Did you manage to contact Adobe? And what happened?

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