Outlook refuses to login with Google mail servers

Randy Downs
Randy Downs used Ask the Experts™
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Need to add gmail to Outlook 2013 or Outlook 365 (2016)

Using the recommended settings for gmail & IMAP/POP is enabled in gmail. Neither incoming or outgoing servers login successfully. Google Account is verified & working with standard browser gmail (e.g., Chrome, Edge).

On one machine, I did get an alert in my gmail about using a less secure app & enabled but gmail still refused to connect.

The 2013 machine had 2 factor security turned on & it suggested an app specific password which is not available via the free gmail account. Perhaps that is available with business gmail. Since then we turned off 2 factor security but Outlook refuses to login with Google mail servers

Any possible way to access gmail from Outlook? Does Gsuite - Business Gmail help?



Incoming Mail (IMAP) Server - Requires SSL. imap.gmail.com. Port: 993. Requires SSL:Yes.
Incoming Mail (POP3) Server - requires SSL: pop.gmail.com. Use SSL: Yes. Port: 995.
Outgoing Mail (SMTP) Server - Requires TLS or SSL. smtp.gmail.com. Port: 465 or 587.
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Top Expert 2016

Commented:
application passwords are available.  And yes less secure applications i.e. Outlook require an application password
Just created for you https://youtu.be/3ZdtWuJMxPk
Distinguished Expert 2018

Commented:
If you've already allowed less secure apps...

I remember 2013 being notorious for IMAP issues. Here's an article to assist you: http://www.stellaroutlooktools.com/blog/how-to-fix-the-imap-issues-in-ms-outlook-2013-and-office-365/

Author

Commented:
@David Johnson, CD, MVP - The app password option is not there when 2-Step Verification is turned off. Strangely on the machine that had it turned on the link said not available. Perhaps we had already turned it off. Anyway client doesn't want 2-Step verification for now.

@masnrock the setup section is pretty much standard & we are not having synchronization issues yet since we can't get Outlook to login to the Google servers with either 2016 or 2013. Would the updates keep a new account from logging in?

Is g Suite going to work any better?
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Author

Commented:
Client elected to use Thunderbird to avoid the hassle of wrestling with GMail & Outlook
Distinguished Expert 2018

Commented:
Gsuite would be about the same, even thought they do have a tool for synching the calendars.
Distinguished Expert 2018

Commented:
Wait a second: What do you have set as the timeout window?

Author

Commented:
Outlook never gets configured  with Gmail so we don't get to setup anything beyond the server, port, and login credentials.
Distinguished Expert 2018

Commented:
So try this...

When you are setting up Gmail in your Outlook...
1) Choose to set up manually
2) Fill out your settings (obviously you know all of this stuff). DO NOT click Next or Test Account Settings
3) Click on More Settings. Set up the stuff as your instructions have been giving you. However, you also should lengthen the Server Timeout window.

Author

Commented:
Even with manual setup Outlook 2016 sends you to a selection of server types & fills in the information for you. Google pops up a message about less secure apps and it essentially does an automatic setup. After that I am bale to cancel & review the servers, protocols & ports. The only other option is Go Back or next
IMAP.png

Author

Commented:
This is what Advanced setup looks like with Outlook 2016
Distinguished Expert 2018
Commented:
You can try go around this. Go into the Control Panel, and choose the Mail applet. Then you should be able to do all that I described. (I'm also running Outlook 2016, but I have no reason to do a Gmail account on it at work)

Edit: That's interesting. Here's my view...  Outlook-2016-Advanced.jpg

Author

Commented:
I noticed that the  Google less secure apps option kept reversing when I refreshed the page so check checking it. Also reviewed the warning emails from Google & took their survey. Finally the option stuck & the account was added.

I am not sure if it was coincidence or not.

Seems to work now.

Author

Commented:
Thanks for the work around for setting up Gmail. I don't need Gmail in Outlook either but my client wanted it before switching to Thunderbird so was interested in a remedy. It seems that Google doesn't trust Outlook security.

Author

Commented:
Thanks for the help guys

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