Windows 10 Password reset?

I'm looking for a password resetting tool for Windows 10, if there's a good one available (No, user didn't set up one from Windows!).
Tried the one shown in the attached paics, but am getting an error.
I have used this with XP & Win 7 in the past, with no problems & it says it is Win 10 compatible...
IMG_2122.JPG
IMG_2123.JPG
LVL 1
gromackAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Joseph HornseyPresident and JanitorCommented:
The tool that I use is found in theMicrosoft Desktop Optimization Pack.  Specifically, you want the Diagnostics and Recovery Toolset 10.

Unfortunately, it's only available for Volume Licensing subscribers (or maybe Action Pack?).

If you don't have access to that, there are some other utilities out there.  The only free one I've ever heard people say nice things about is Windows Password Ultimate Recovery, but, use it at your own risk... as far as I know, it could be ransomware or worse.
0
JohnBusiness Consultant (Owner)Commented:
Is it a Microsoft ID?  If so log into Microsoft and use Forgot Password.

If local ID, try Pogo Stick
https://pogostick.net/~pnh/ntpasswd/
1
web_trackerComputer Service TechnicianCommented:
John pogostick is the software the person has already tried, I was going to suggest it to as it has worked well for me in the past but have not tried it on windows 10. Apparently it is not working for him.

  It is never a good idea to download software from cnet as they are known for bundling software with PUPs (potentially unwanted program). If you want to use the windows password ultimate recovery tool download it from the creator of the software https://www.windowspasswordsrecovery.com/getting_started/ultimate.htm  or file hippo https://filehippo.com/download_windows_password_recovery_tool_ultimate/
Lazesoft's Recover My Password Home Edition Version 4.1.1 is known to work on windows 10 and it works well its also free. Heard positive comments about it. http://www.lazesoft.com/forgot-windows-admin-password-recovery-freeware.html
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Newly released Acronis True Image 2019

In announcing the release of the 15th Anniversary Edition of Acronis True Image 2019, the company revealed that its artificial intelligence-based anti-ransomware technology – stopped more than 200,000 ransomware attacks on 150,000 customers last year.

nobusCommented:
it can simply be that his OS is corrupted
so i suggest to run a repair :  https://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html       REPAIR
then try the tool again - it has Always worked for me too
0
gromackAuthor Commented:
Is that anything like the old repair install that was available in XP?
0
JohnBusiness Consultant (Owner)Commented:
Window 10 will keep the profile unless you do a repair that does not keep Data or Apps. That is like starting again with an new User Profile that you can set up. But all data is deleted, so you would need to back up the hard drive / SSD drive first.
0
Joseph HornseyPresident and JanitorCommented:
Keep in mind, though, it won't reset your password.  If you can't remember the password, you're still stuck.

The only way the repair will reset the password is if you delete the whole thing.

If you do that, pull the hard drive, connect it to another computer and copy the data you need of off it.  Slap it back in there and do the full-blown Windows 10 reset.  Then, sit back and watch the circle spin for a really, really long time. :)
0
Shaun VermaakTechnical Specialist/DeveloperCommented:
Resetting the password/connecting HDD and copying data from another computer both assume the drive is not encrypted.

Can you confirm whether Bitlocker etc. was used or not?
0
nobusCommented:
>>   Is that anything like the old repair install that was available in XP?  <<  yes   it's the same idea - but of course totally different
both OS have a discrepancy of 20 years….
0
gromackAuthor Commented:
Sorry to have ignored this, still waiting to get my hands on the laptop, should be sometime this evening.
0
gromackAuthor Commented:
That did the trick.
Tried to get the tool from volume licensing center & just seemed to be an endless links to anything but a place to DL it. Dunno if my account doesn't have access to that, or what.
Thanks!
0
Euan JanneryCommented:
You can add a new admin account or reset your forgotten password using this "utilman.exe" exploit:
https://www.top-password.com/knowledge/reset-windows-10-password-without-reset-disk.html

Grab a copy of Windows installation DVD and execute the steps necessary to allow CMD prompts to be accessed via the login window where you can make a new account or change the password on an existing account. Note that password changes will only work for a local account, but you can still make a new account with this method if you're locked out of Microsoft account.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows 10

From novice to tech pro — start learning today.