Xbox One S DVD Plays, Game Does Not

Scott Thompson
Scott Thompson used Ask the Experts™
on
I must be missing something simple.  I had a customer bring in an Xbox One S that the Blu-Ray Drive would not read discs.  I first attempted to swap the laser, but this did not repair it.  So, I ordered the complete optical drive.  I have swapped out the daughter boards (soldering) and installed the drive in the console.  It now reads DVD's, but it does not read or at least attempt to load the Xbox One game I have.  Suggestions?
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Top Expert 2016

Commented:
Ahh but does it play a blue-ray disk? Different lasers
Shaun VermaakTechnical Specialist
Awarded 2017
Distinguished Expert 2018

Commented:
It now reads DVD's, but it does not read or at least attempt to load the Xbox One game I have
swapped out the daughter boards
That is the expected behaviour. It is paired with the device and swapping the board changed the ID
Scott ThompsonComputer Technician / Owner

Author

Commented:
Shaun,  I do not follow.  The daughter board, or the board to the Optical Drive is the same as what it had in there.  I moved their board to the new drive and installed the new drive.  Is that not what I am supposed to do?
OWASP: Forgery and Phishing

Learn the techniques to avoid forgery and phishing attacks and the types of attacks an application or network may face.

Shaun VermaakTechnical Specialist
Awarded 2017
Distinguished Expert 2018

Commented:
You cannot change the board with a donor board. It is keyed. You can use the old board on a new drive
Scott ThompsonComputer Technician / Owner

Author

Commented:
Okay.  I do understand this, Shaun.  I am using the old board on the new drive, but am having my issue.

UPDATE:  Blu-Ray disc I brought in this morning caused error 0x80820002
Scott ThompsonComputer Technician / Owner

Author

Commented:
I can now confirm that I CAN play a Blu-Ray disc that I brought in today.  However, the only game from the customer that I have is not recognized AT ALL.  I will see if they will bring another game in.
Shaun VermaakTechnical Specialist
Awarded 2017
Distinguished Expert 2018

Commented:
The behaviour where the Blue-Ray can play but a game not is a typical key pairing issue. The point is that the drive is causing a key mismatch
Scott ThompsonComputer Technician / Owner

Author

Commented:
"You cannot change the board with a donor board. It is keyed. You can use the old board on a new drive" Shaun

OKAY, I did that.  Now what?
Computer Technician / Owner
Commented:
Turns out that the ONE game they had brought would not work.  However, they brought in two more XBOX One games, and those did work.  Blu-Ray also works, so I'm calling this good!

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial