Windows keyboard unlock issue

DT1640759
DT1640759 used Ask the Experts™
on
Hi,

My friend and I are using Windows 7. Sometime, when we try to unlock our computer, system will pop up "Computer only / Duplicate / Extend / Projector Only". For example : My password is "bbkPK444$". When I type "bbk" and press Shift + p, system will pop up "Computer only / Duplicate / Extend / Projector Only". I cannot type "P". Utill I press twice Windows Logo. I can type Shift + "P". This situation often happen on my computer. I do not know why happen this issue. Is anyone get me some root cause? Thanks.

Thomas
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Could you please clarify how "WE" are connecting to ONE computer?  Normally only one person can use one computer at one time. Certainly for RDP that is true. Some Remote Control apps (LogMeIn and so on) allow the user to grab control.

So clarify please. It looks possibly like A is locking out B trying to grab the keyboard.
DT1640759System Engineer - IT

Author

Commented:
Hi John,

Sorry make you confuse. I mean that my friend use his home computer and I use my home computer. We often happen this situation. When we left our computers, we lock it. When we come back, unlock it.

Thomas
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Thank you for clarifying.

What is "Computer only / Duplicate / Extend / Projector Only", and can you try an experiment with only the computer monitor, one keyboard, and one mouse connected.

If that still fails,

1. Open cmd.exe with Run as Administrator and run SFC /SCANNOW. Allow to complete and restart.
2. Check thoroughly for viruses and malware.
JavaScript Best Practices

Save hours in development time and avoid common mistakes by learning the best practices to use for JavaScript.

JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Also, we have many Windows 7 machines at clients and this (above) does not happen.

Since both you and your friend are affected the same way, look for viruses or other software you installed that is causing this.
Hello John.

As far as I am familiar with the topic, in WIndows, when you press Windows logo key+P combination it will show the options to choose a presentation display mode, like you have mentioned. Shift+P does not have a linked key combination and should in no situation react in such way.

Is the keyboard functioning properly? Maybe there is an issue with the keyboard, which is causing the issue when pressing the keys?

I suggest trying with a different keyboard, and using SHIFT+P to test it out, and see if the issue persists.
Shaun VermaakTechnical Specialist
Awarded 2017
Distinguished Expert 2018

Commented:
Your Windows Key is stuck
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
I thought of that, but two different computers in two different locations are behaving the same way.
Shaun VermaakTechnical Specialist
Awarded 2017
Distinguished Expert 2018

Commented:
Gotcha
Perhaps it's a fat finger of SHIFT+WINDOWS KEY+P.  The Windows Key on my keyboard overlaps the left shift key.  If I hit SHIFT+WINDOWS KEY+P, I get the option to choose a presentation display mode.
System Engineer - IT
Commented:
No answer. Issue still happen. I close this issue.

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial