troubleshooting Question

Windows 10 is bluescreening - Tip before a brut force rebuild.

Avatar of Doug Van
Doug VanFlag for Canada asked on
Windows 10Windows OSDesktops
31 Comments2 Solutions198 ViewsLast Modified:
Hello all,

My neighbor's Windows 10 desktop is currently bluescreening (is that now a valid verb? LOL) and I am trying to help her, but I am very stuck now that I have exhausted all the easy fixes.

Bluescreen message - not very helpful
The first fix that I attempted was a system restore point to a date that was sometime before it began to fail. I didn't have great hopes b/c, on other computers, I have attempted system restores about 10 times in the past and none had ever resulted in a successful restore. :(

My neighbor's system restore took about 3 - 4 hours to complete and unfortunately did not resolve the problem. :(

What I have tried today:
- I attempted to do an even earlier System Restore, but now I am suddenly unable to restore to any point. I am not certain why.

System restore - no longer worked on second try
- Tried several modes of Safe Mode and all ended with the same unhelpful Stop Code: Critical Process Died
- Before leaving her to write this "cry for help", I copied what I thought was an event log, SCM.EVM, but now I am uncertain about what this file contains. I can't be read by the Event Viewer on my computer.
   > what logs should I look for when accessing system command line mode (in advanced recovery)?

Any advice is appreciated. I would rather not have to rebuild her Windows, if it can be avoided. :)
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