iPhone screen becomes non-responsive

I am using an iPhone 6, and all of a sudden the screen periodically becomes non-responsive.  It happens 2-3 times a week, and there doesn't appear to be any method to the madness.  For a period of time ranging from 1-10 minutes the screen is 100% frozen.  I can't turn the phone off because I can't swipe the shut-down slider.  Eventually it starts working normally, but the inability to answer or make calls or texts or emails is maddening.  Any idea what's causing this and what I can do to fix it?  I always update my software when updates are available.


Thanks,
Phil
philsimmonsAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

JohnBusiness Consultant (Owner)Commented:
Eventually it starts working normally,  <-- Now, shut it down, and use the slider to fully shut down. Wait 2 or 3 minutes and start up again. Does this help?  Normally it does.


You may need to back it up using iTunes and then do a full reset and reinstall your apps.
0
philsimmonsAuthor Commented:
John,  Thanks for the prompt reply.

Every time it  happens I try restarting the phone … but then it happens again.  If I don't get an easier fix, I'll do the full reset … but that's SOOO annoying.
0
JohnBusiness Consultant (Owner)Commented:
Thanks for the update. Sorry for the inconvenience but I think you must reset it. Is IOS up to date?  11.4.1?

I have an iPhone SE (6s) and it is working fine with the newest version of IOS.
0
Newly released Acronis True Image 2019

In announcing the release of the 15th Anniversary Edition of Acronis True Image 2019, the company revealed that its artificial intelligence-based anti-ransomware technology – stopped more than 200,000 ransomware attacks on 150,000 customers last year.

philsimmonsAuthor Commented:
OK, I'll suck it up and reset it (I've got the most up-to-date version).  How do I do it?
0
JohnBusiness Consultant (Owner)Commented:
Settings, General, Reset, try the Network, Home Screen Layout, Location and Privacy settings first and see.
Failure of the Above, next is All Content and Settings and see.
Failure of the Above, All Settings.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
philsimmonsAuthor Commented:
Thank you.
0
JohnBusiness Consultant (Owner)Commented:
You are very welcome. Sorry about the need to reset, but I was happy to help you here.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Software

From novice to tech pro — start learning today.