Client's iPhone 8 was lost Friday night. Soon after it was lost they got their iPad and put the iPhone in Lost Mode. A few hours later, they found the iPhone. It suffered major damage to the screen. The screen is black and doesn't appear to be responsive to touch. It was still online when Lost Mode was disabled on the iPad later that night. Client upgraded their storage space from 50gbs iCloud (photos hadn't been backed up since June 4th, 2018 because there was no more iCloud storage space) to 200gb iCloud in the hopes that the phone would somehow connect to wifi and the photos would upload to the cloud.
Two days later the iPhone was connected to the client's macbook. The device was recognized, but iTunes couldn't do anything else because it was still in lost mode. I went on the iPad and tried to disable lost mode, but the program acted like it never put it in lost mode. The iPhone was shown as offline now in Find My iPhone app.
I tried iMyFone software to see if I could recover the photos. It won't get passed the step asking to trust the computer because the screen is unresponsive and the client's thumb on the home button isn't doing anything either. iMyFone won't work.
The iPhone still makes noises when its connected to a computer and the home button still buzzes when pressed. It appears to have battery life just fine. I've tried restarting and hard reset, but doesn't appear nothing happens.
We are trying to recover the photos on the device. Is there any way to use a software to get the photos off the device?
Upgrading the iCloud storage wasn't successful. No new photos have been uploaded since the device has returned home to its original wifi network.
No iCloud backup. (There's a lot of photos from then til now that never uploaded to the iCloud because there was no more space...yeah, I know. Believe me, I know.)
No iTunes backup since June 4th, 2018.
Is there a way to connect it to a PC and get the photos with other software or are we going to run into the Lost Mode issue again?
I believe I know what the answer is: take it to Apple to see what they can do...
But is there anything I haven't tried or mentioned?