How to Factory Default a Calyptix AE800

I need to factory default a Calyptix AE800.  I took over this network from an IT company who will not share the login information.  I can't find any information on line, and there is no reset button on it.  Anyone who can help would be appreciated!  Thanks!
landiiiks2Asked:
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masnrockCommented:
You're most likely stuck in one of two positions:
1) Contacting support and hope that the support is in the name of the client (assuming there is still a support contract)
2) Buying a replacement UTM. Personally, I like Sonicwall units... and something like the TZ300 should suit your needs fine.
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landiiiks2Author Commented:
Thanks.  I like Sonicwalls too, and Sophos.  I've never worked with one of these before.  I already tried the support route, and it was not in the client's name.   I hate to think they have a $1,500 boat anchor, but that might be the case.
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masnrockCommented:
Some vendors are a bit helpful if the situation is explained out and you know who the previous company is. After all, you do actually possess the device itself. But that isn't a sure thing by any means. All you can do is try.
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masnrockCommented:
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