How to Factory Default a Calyptix AE800

I need to factory default a Calyptix AE800.  I took over this network from an IT company who will not share the login information.  I can't find any information on line, and there is no reset button on it.  Anyone who can help would be appreciated!  Thanks!
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

You're most likely stuck in one of two positions:
1) Contacting support and hope that the support is in the name of the client (assuming there is still a support contract)
2) Buying a replacement UTM. Personally, I like Sonicwall units... and something like the TZ300 should suit your needs fine.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
landiiiks2Author Commented:
Thanks.  I like Sonicwalls too, and Sophos.  I've never worked with one of these before.  I already tried the support route, and it was not in the client's name.   I hate to think they have a $1,500 boat anchor, but that might be the case.
Some vendors are a bit helpful if the situation is explained out and you know who the previous company is. After all, you do actually possess the device itself. But that isn't a sure thing by any means. All you can do is try.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Hardware Firewalls

From novice to tech pro — start learning today.