Basem Khawaja
asked on
onedrive
I noticed that there are 2 listings to onedrive under my apps. Any reason for that can one be removed?
yes the onedrive-1.JPG icon is shortcut just simply right click (onedrive-1.JPG) and unpin....all the best
onedrive-2.JPG is the application which if you wnat completely remove ...to remove completely right click - uninstall.
all the best
onedrive-2.JPG is the application which if you wnat completely remove ...to remove completely right click - uninstall.
all the best
ASKER
Sajid
I think you might have gotten the images reversed. Image 1 has uninstall when right clicking on it. Both images when I right click does not have a delete option. What do I need to do now?
I think you might have gotten the images reversed. Image 1 has uninstall when right clicking on it. Both images when I right click does not have a delete option. What do I need to do now?
ASKER
Can someone help me please?
If you have office365, you may have two one drives where one is your personal drive and the other is the business/team drive.
ASKER
is that normal to have ? what is the difference between the 2? How do I distinguish which is which in order to remove the business one?
Hovering over it or just the title should tell you. Do you have office365? Not or in the past?
ASKER
I did hover over it it does not say anything. I have office 365 . Please help.
ASKER
I uninstalled onedrive. There is still another app under all apps . but it does not open. another thing before i uninstalled it one drive was not syncing my documents in my computer. Meaning I had added more one notebook documents but the new added ones were not showing up in one drive. Can someone help me please?
Try this 1st:
Note: It is advised to perform a backup of your data that is in OneDrive folders just to make sure no data loss occur.
Method 1: Unlinking and Linking the OneDrive
If you unlink the OneDrive and then re-Link it back then the problem might be solved. Follow the steps given below to unlink and re-link the OneDrive
1. Right click your OneDrive icon in the system tray (right bottom corner). If you can’t see it then you might have to click the upward arrow button and it will show up.
2. Select Settings
3. Select Account tab
4. Click Unlink this PC
5. Click Unlink account
Now restart your computer and check if the issue is still there or not.
ASKER
onedrive is not in the taskbar nor there is an up arrow either. There is only one one drive program under all apps and it does not open.
Try this:
Method 2: Reset OneDrive
Resetting OneDrive also solves the problem if the second instance is just showing in the File Explorer without any back link.
1. Hold Windows key and press R
2. Type %localappdata%\Microsoft\OneDrive\on edrive.exe /reset and press Enter
Now check your system tray (right bottom corner) and you should be able to see OneDrive icon disappear and reappear after a couple of minutes.
If it doesn’t, you can restart the OneDrive yourself.
1. Hold Windows key and press R
2. Type %localappdata%\Microsoft\OneDrive\on edrive.exe and press Enter
This should start the OneDrive again. Once it is started check if the extra instance is gone or not.
ASKER
ASKER
Click "Run as administrator"
What happens?
If nothing happens, click "Open file location"
What happens?
What happens?
If nothing happens, click "Open file location"
What happens?
ASKER
run as administrator nothing happens.
open file location it takes me to location but when i click on onedrive shortcut still nothing happens
open file location it takes me to location but when i click on onedrive shortcut still nothing happens
Restart your computer.
Is there any change in the behavior of the OneDrive icon?
Is there any change in the behavior of the OneDrive icon?
ASKER
I restarted my PC nothing happened. Please someone help me.
Can you log on to OneDrive (business or personal) through a webpage with your Microsoft account?
ASKER
Yes I can. But the documents in here are not syncing with my computer documents.
Please try this again:
Above you showed that doing the steps below resulted in a message about C:\Users\Basem...
Please make sure you type the command exactly as given below, better yet, copy and paste it. If it truly takes you to or references C:\Users\Basem then there may be other issues with your system.
Above you showed that doing the steps below resulted in a message about C:\Users\Basem...
Please make sure you type the command exactly as given below, better yet, copy and paste it. If it truly takes you to or references C:\Users\Basem then there may be other issues with your system.
Method 2: Reset OneDrive
Resetting OneDrive also solves the problem if the second instance is just showing in the File Explorer without any back link.
1. Hold Windows key and press R
2. Typeand press Enter%localappdata%\Microsoft\OneDrive\onedrive.exe /reset
Now check your system tray (right bottom corner) and you should be able to see OneDrive icon disappear and reappear after a couple of minutes.
If it doesn’t, you can restart the OneDrive yourself.
1. Hold Windows key and press R
2. Typeand press Enter%localappdata%\Microsoft\OneDrive\onedrive.exe
This should start the OneDrive again. Once it is started check if the extra instance is gone or not.
ASKER
after using both suggestions i got the same error message .
Going back to your original question
The reason is one is for personal and one is for business. If you want to disable your personal drive, there are instructions here and it may be similar to what was just provided https://answers.microsoft.com/en-us/msoffice/forum/msoffice_onedrivefb-mso_o365app/how-to-turn-offhide-onedrive-personal-but-leave/bea35a10-78e9-4b35-a5df-c69060ad509b. If you do have a paid office365 account and you are the administrator, you can contact Microsoft directly and they can do a screenshare where they will point out exactly what you need to do. I have used o365 support like this myself and they have been very helpful.
I noticed that there are 2 listings to onedrive under my apps. Any reason for that can one be removed?
The reason is one is for personal and one is for business. If you want to disable your personal drive, there are instructions here and it may be similar to what was just provided https://answers.microsoft.com/en-us/msoffice/forum/msoffice_onedrivefb-mso_o365app/how-to-turn-offhide-onedrive-personal-but-leave/bea35a10-78e9-4b35-a5df-c69060ad509b. If you do have a paid office365 account and you are the administrator, you can contact Microsoft directly and they can do a screenshare where they will point out exactly what you need to do. I have used o365 support like this myself and they have been very helpful.
ASKER
I do not have onedrive showing up twice. still hovering over it does not say personal or business. Can I reinstall one drive and do I know which one to install personal or business? since I don't know which one I have now. Lastly, Logging into onedrive.com I do see my documents, pictures but they are not updating with my my pc documents as I add more thing to my pc documents the change is not seen in one drive. Thank you
ASKER
UPDATE
I guess I would have to live with 2 instances of onedrive. So I went ahead and re-installed the onedrive app from the windows app store. My problem is that when hovering over the app it does not say personal or business. What is the difference between them? also I would like to know how to sync things in onedrive with my pc? Can someone please help me? Thank you.
I guess I would have to live with 2 instances of onedrive. So I went ahead and re-installed the onedrive app from the windows app store. My problem is that when hovering over the app it does not say personal or business. What is the difference between them? also I would like to know how to sync things in onedrive with my pc? Can someone please help me? Thank you.
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