asked on

Users GAL details for Outlook different from what it should be

Issue with a users email address , basically when it is pulled from the GAL in Outlook it populates as firstnamesurname@test.com , the actual address should be firstinitialsurname@westerncare.com . , this user had been disabled previously and re enabled

This is happening for a few users, any ideas?

Is it just a case of updating GAL on users outlook?

Qlemo

Are you certain it's an issue with GAL, not suggested contacts? The latter are built dynamically whenever email is sent or received, and can contain outdated info. It needs to be deleted on each account.

Amit

Can you check in OWA? If it shows correctly in OWA. There there could be two reasons:

1) OAB has some update issue
2) Outlook is unable to download OAB.

I advise you to download OAB manually and check again.

Indie101

ASKER

How do i best download OAB manually follow the link below is it?

http://www.cumc.columbia.edu/it/howto/email/gal.html

Amit

Yes, that is the right way.

ASKER CERTIFIED SOLUTION

Michael B. Smith

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Indie101

ASKER

Thanks it worked for one users (all other users created in past month -4 of them didnt work)

Is there a way to update this through powershell in Exchange Management shell to do it across the board for every user without having to download OAB?

Using Exchange 2010

Michael B. Smith

If you executed the command I specified, all OABs are updated. OABs read their information directly from Active Directory.

A user's Outlook will attempt to download an updated OAB about 15 minutes after the next time Outlook is closed and re-opened.