Problems with Administrative tools after system restore
I have customer server that was recently infected with Ransomeware. Long story short I had a tech that was restoring the files and folders but instead restored the C and D drives corrupting the server so that I had to do a bare metal restore.
I have everything working again and data restored before the infection happened but now when I look at my Administrative Tools I see two entries for each one from the Server Manager . One normal as you would expect and the other with a .lnk~ with a random number after it. I looked in System32 and see two of each but these have DLL~ random number on the second one.
I'm not seeing much information on the web about this so I was hoping someone could let me know if I can delete these or if I have a bigger issue.
The server is a Windows 2012 Essentials server.
Thanks
I have everything working again and data restored before the infection happened but now when I look at my Administrative Tools I see two entries for each one from the Server Manager . One normal as you would expect and the other with a .lnk~ with a random number after it. I looked in System32 and see two of each but these have DLL~ random number on the second one.
I'm not seeing much information on the web about this so I was hoping someone could let me know if I can delete these or if I have a bigger issue.
The server is a Windows 2012 Essentials server.
Thanks
IT Services Analyst
CERTIFIED EXPERT
Sounds like user profile corruption. Can you login with a different account that has admin credentials and see if it does the same thing?
Software Engineer, R & D
Some viruses harder to remove using Anti-Virus software tools, you might need to scan using special Malware removal tools like "Malwarebytes"
step 1:
Perform thorough scan and remove any infection using Malwarebytes
step 2:
Then restart and perform System File Check using "SFC" command as mentioned below
Run CMD (As administrator)
then type following command:
sfc /scannow
this will restore system files automatically while scanning and verifying windows system files.
after completing restart and check if the problem still exists.
step 1:
Perform thorough scan and remove any infection using Malwarebytes
step 2:
Then restart and perform System File Check using "SFC" command as mentioned below
Run CMD (As administrator)
then type following command:
sfc /scannow
this will restore system files automatically while scanning and verifying windows system files.
after completing restart and check if the problem still exists.
IT Services Administrator
Thanks for the responses.
William - when I log on with a different user that is an admin the duplicate files are still there.
Roshan - I already ran Malwarebytes and it didn't find anything. I have to wait until tonight to run the system file checker.
Shaun - I ran a few of those files through VirusTotal and they all came back clean.
William - when I log on with a different user that is an admin the duplicate files are still there.
Roshan - I already ran Malwarebytes and it didn't find anything. I have to wait until tonight to run the system file checker.
Shaun - I ran a few of those files through VirusTotal and they all came back clean.