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Problems with Administrative tools after system restore
I have customer server that was recently infected with Ransomeware. Long story short I had a tech that was restoring the files and folders but instead restored the C and D drives corrupting the server so that I had to do a bare metal restore.
I have everything working again and data restored before the infection happened but now when I look at my Administrative Tools I see two entries for each one from the Server Manager . One normal as you would expect and the other with a .lnk~ with a random number after it. I looked in System32 and see two of each but these have DLL~ random number on the second one.
I'm not seeing much information on the web about this so I was hoping someone could let me know if I can delete these or if I have a bigger issue.
The server is a Windows 2012 Essentials server.
Thanks
I have everything working again and data restored before the infection happened but now when I look at my Administrative Tools I see two entries for each one from the Server Manager . One normal as you would expect and the other with a .lnk~ with a random number after it. I looked in System32 and see two of each but these have DLL~ random number on the second one.
I'm not seeing much information on the web about this so I was hoping someone could let me know if I can delete these or if I have a bigger issue.
The server is a Windows 2012 Essentials server.
Thanks
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Sounds like user profile corruption. Can you login with a different account that has admin credentials and see if it does the same thing?
Some viruses harder to remove using Anti-Virus software tools, you might need to scan using special Malware removal tools like "Malwarebytes"
step 1:
Perform thorough scan and remove any infection using Malwarebytes
step 2:
Then restart and perform System File Check using "SFC" command as mentioned below
Run CMD (As administrator)
then type following command:
sfc /scannow
this will restore system files automatically while scanning and verifying windows system files.
after completing restart and check if the problem still exists.
step 1:
Perform thorough scan and remove any infection using Malwarebytes
step 2:
Then restart and perform System File Check using "SFC" command as mentioned below
Run CMD (As administrator)
then type following command:
sfc /scannow
this will restore system files automatically while scanning and verifying windows system files.
after completing restart and check if the problem still exists.
Thanks for the responses.
William - when I log on with a different user that is an admin the duplicate files are still there.
Roshan - I already ran Malwarebytes and it didn't find anything. I have to wait until tonight to run the system file checker.
Shaun - I ran a few of those files through VirusTotal and they all came back clean.
William - when I log on with a different user that is an admin the duplicate files are still there.
Roshan - I already ran Malwarebytes and it didn't find anything. I have to wait until tonight to run the system file checker.
Shaun - I ran a few of those files through VirusTotal and they all came back clean.
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