Iphone cannot get emails from Exchange server, just send...?

One of my user's iphone cannot receive emails: she gets the french message "Impossible de relever le courrier. La connexion au serveur a échoué" Impossible to pickup emails. The connection to the server has failed.

The phone can send an email but it cannot receive them.
When I enter all information under Settings / Account- Password and press finish: all is checked green.
I tried configuring her account on my own iphone and it works so I guess it is not related to the iphone.
On the account in Exchange Manager 2003: I see nothing "blocked" and she is the only one having that problem...
I read on the web about di-activating the ssl and so on but why would I need to suddenly play with those settings and since she is the only one ...
tx!
philjansAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

timgreen7077Exchange EngineerCommented:
Try to install MS Office on the iPhone and see if that allows it to function properly.
0
Stacy RichardCustomer Relations Commented:
Access the iPhone settings> tap on Mail to access your mail settings >Tap on Accounts> tap on the affected email accounts> Tapon the email account again on the next screen> Tap on SMTP in the outgoing mail server section.> Tap on the first field list in the Primary Server section ( it should say"on" the right<Make sure that the full email address for this account is listed in the "User Name" field> Retype your password in the Password field (even if the password shows re-enter it)> Tap Done in the right hand corner
0
philjansAuthor Commented:
@Stacy: There are no SMTP field when configured as "Exchange account"
0
Making Bulk Changes to Active Directory

Watch this video to see how easy it is to make mass changes to Active Directory from an external text file without using complicated scripts.

philjansAuthor Commented:
Since I already tried on my Iphone which is connecting successfully  to our exchange server: I suspect something blocking that user on my Exchange...
0
timgreen7077Exchange EngineerCommented:
did you try what I mentioned?
0
Stacy RichardCustomer Relations Commented:
@philjans what version of iPhone do you have?
0
philjansAuthor Commented:
@timgreen7077: just now = doesn't work.
0
philjansAuthor Commented:
I have deleted her exchange account on that phone and entered mine and it is working: I am able to retrieve my emails (and send).
So something with her email account on my Exchange server.
0
timgreen7077Exchange EngineerCommented:
One of the most common causes for this is broken Access Control List (ACL) inheritance in Active Directory.
To check whether inheritance is disabled on the user:
1.      Open Active Directory Users and Computers.
2.      On the menu at the top of the console, click View > Advanced Features.
3.      Locate and right-click the mailbox account in the console, and then click Properties.
4.      Click the Security tab.
5.      Click Advanced.
6.      Make sure that the check box for "Include inheritable permissions from this object's parent" is selected.
0
philjansAuthor Commented:
@timgreen7077 The inheritance was active. I clicked on Default Settings to put all back to default and still the same problem.
On her phone: when I delete her account and recreate it: it does download a couple of emails... then it stops.
0
philjansAuthor Commented:
Think I got it and here's how.
On HER phone her account wasn't working and mine was so it was not her phone/version/sw
On MY phone my account was working and HERS no... and I have a different iphone and sw version...
So that excluded the Phones side.
Her account did not reach the Quota so that was excluded.
But I finally noticed a lot of email in her inbox: 1650.
I have a gmail with lots of email but that as much.
So I moved all her emails to a sub-folder under her inbox and then send her an email. She received it.
So far so good thanks all
1

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Exchange

From novice to tech pro — start learning today.