Need to get rid of Trojan(s) etc.

Elton Brown
Elton Brown used Ask the Experts™
on
What is the easiest and most effective way to get rid of the Trojan.JS.Dropper.E?
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Put in a top notch spam filter and do not receive emails with viruses. I get none.
Make sure any USB keys you have or are given do not have viruses.
Scan with your own Anti Virus followed by a scan with Malwarebytes.
Brian BEE Topic Advisor, Independant Technology Professional

Commented:
In "the old days" we used to be able to manually remove viruses and other nasty stuff from computers.

Nowadays, it is too difficult as the software is really good at hiding. Best approach is to scan your system with an up to date antivirus program and let it clean up for you.

*However*, I would recommend wiping your system, reinstall Windows and restore your data from backup. This is the best way to ensure your system is clean. Following that, take steps such as what John mentioned to prevent future infections.
Distinguished Expert 2018

Commented:
You should be looking at this multiple ways: certainly the removal is important, and has been addressed. But just as important is preventing future infections. Aside from the previously mentioned, a web proxy would be a great way to prevent infected files from the web. As well as a service like Umbrella, where bad sites are getting blocked at the level of DNS lookups.
Ensure you’re charging the right price for your IT

Do you wonder if your IT business is truly profitable or if you should raise your prices? Learn how to calculate your overhead burden using our free interactive tool and use it to determine the right price for your IT services. Start calculating Now!

Shaun VermaakTechnical Specialist
Awarded 2017
Distinguished Expert 2018

Commented:
First, do away with SEP. Secondly that is a heuristic detection of a dropper. A dropper does not contain the actual payload so do not just wipe your computer because you get a warning.
Your computer might not even be infected, just a target of something trying to infect it.

Seeing that it is a JS file seems that something is downloading it via web.
Do you ask about removing it from one computer or from a computer network?
I assume you have some AV installed, can you post at least one alert related to this infection?

I would also suggest to scan affected computer with different types of AV (Bitdefender, Kaspersky, etc.)
Exec Consultant
Distinguished Expert 2018
Commented:
If AV is already installed and has the latest signature, it should be able to detect amd quarantine the infected artefact. It is not really a new threat per se. Otherwise it is best to rebuild the system as it can reinfect the system unless you can find the source of infection and remove it which can be stealthy and non trivial. Time is worth to setup new machine and enable applocation whitelisting like Applocker to prevent untrusted script from running.
btanExec Consultant
Distinguished Expert 2018

Commented:
for author advice

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial