We help IT Professionals succeed at work.

Unable to see free / busy information across two different organizations

Antonio02
Antonio02 asked
on
121 Views
Last Modified: 2018-08-29
We have 2 organizations with Federation trust and have been sharing free / busy information successfully between the two organizations. A week ago, we had to move our Exchange server to a new location and changing our public IP address. Since we have made this change, the other organization is now unable to see free / busy information for our organization. I have checked everywhere and cannot see a reason why this would stop working. Looking for suggestions / guidance from the experts.

Both organizations are running Exchange 2010.
Comment
Watch Question

Senior Infrastructure Engineer
CERTIFIED EXPERT
Commented:
This problem has been solved!
(Unlock this solution with a 7-day Free Trial)
UNLOCK SOLUTION

Author

Commented:
Hi Daryl,

Thanks for the quick reply. I ran the command and get the following error. I cannot confirm if users in the external domain were able to see free / busy calendar prior to us moving the Exchange servers to a new building, but they say they are pretty sure they were able to. Also, I cannot say for sure if the test-organizationrelationship was working either.

Thanks,
OrganizationRelationShip.PNG
Daryl GawnSenior Infrastructure Engineer
CERTIFIED EXPERT

Commented:
the user identity has to be your primary or the users primary smtp address (i believe) not your domain login, from memory when i done it i used -verbose at the end of the command too

did you check you can hit their https://autodiscover.yourdomain/autodiscover/autodiscover.svc/WSSecurity ? can you get to it without cert errors etc?   if you cant get the https connection to that site it wont work at all , probably the first thing you want to nail before checking the rest




ps also check the organisation relationship settings on both ends , easiest to do this is in the GUi Managerment console

click on organizational configuration. Check the Federation trust ( needs to be valid with Microsoft, just check its there for now  as its a prereq for a org relationship ) then check the organization relationship tabs

that is where the free busy stuff is set between you and the other side.

pps once the above is confirmed working or valid check the sharing policys which is under organizational configuration > then mailbox > sharing policys

the reason you will need to check sharing policys is by default anonymous users may not have any permissions and they will need some to see free busy info, you can apply the policy to just the calendars you want to share

let me know how you go.
Daryl GawnSenior Infrastructure Engineer
CERTIFIED EXPERT

Commented:
just thought of something else, you mention you changed locations, did your public IP change? if so does you auto discover record point to the new location IP?
Vijaya Babu SekarAssociate Ops Manager
Commented:
This problem has been solved!
(Unlock this solution with a 7-day Free Trial)
UNLOCK SOLUTION

Author

Commented:
Hi Vijaya,

Thanks for the reply. I verified both commands and get no errors. the Get-FederationInformation shows the domain name and target autodiscover url correctly.  The Test-OrganizationRelationship does not display anything, but no errors either.

Author

Commented:
Hi Daryl,

yes, our Public IP did change, however we have updated it in the places we could think of. The remote organization is still able to see users in our organization and invite them to meetings, however cannot see their free / busy schedule. Thanks for the follow up.
Daryl GawnSenior Infrastructure Engineer
CERTIFIED EXPERT

Commented:
check the organization relationships tab

in the gui  Organizatin Config > organization Relationships > click on the name of the one you have setup and verify that the Free busy settings are correct on the general tab
Pavel MarinovCommercial Technical Support

Commented:
You may have to wait 24 hours for the MS Federation gateway to pickup the change.

Author

Commented:
Thanks Guys, turned out the autodiscover record was still pointing to the old public IP. After making the switch, users in the remote organization are now able to see the free / busy schedule. Thanks so much for your help and tips.

Gain unlimited access to on-demand training courses with an Experts Exchange subscription.

Get Access
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Empower Your Career
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions