Force GAL update in Office 365 and Exchange 2013 hybrid environment

Shamsher Singh
Shamsher Singh used Ask the Experts™
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I have office 365 and Exchange 2013 hybrid environment. Mailboxes are in O365. I have recently updated the new address of our office in Active Directory at Address tab of each user's properties. After that, I updated the Address-list in exchange 2013. I did the same for outlook client, updated the OAB. I restarted the my outlook client as well. When I opened Address book in outlook client and checked the user properties to verify the change in Address that I have made in Active directory, It still showing the old address.
Can someone help me to resolve the issue ?
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timgreen7077Exchange Engineer
Distinguished Expert 2018
Commented:
If you are in a hybrid environment, I'm assuming that your mailbox is probably in O365, so you will see the updates once the changes are sync via AD Connect to O365. You will still have to wait for the OAB to update because if you forced the update before the sync you will not see the changes. Patience.
If its on Prem check the events if OAB is being updated and download the full OAB on client machine
Michael B. SmithManaging Consultant

Commented:
I wouldn't presume any issue unless it isn't present in 12 hours.
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Shamsher SinghSystem Administrator

Author

Commented:
Yes, the mailboxes are in O365. I will take a look after 24 hours to see if the update went through. Thanks
timgreen7077Exchange Engineer
Distinguished Expert 2018

Commented:
Sure thing.
System Administrator
Commented:
Yeah man. Updates went through after 24 hours of wait.

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