troubleshooting Question

outside of domain authentication issues

Avatar of David Donalson
David DonalsonFlag for United States of America asked on
Microsoft OfficeMicrosoft Server OSWindows OSWindows Server 2012Active Directory
4 Comments1 Solution153 ViewsLast Modified:
I have a Windows 2012 R2 Domain that I'm having some authentication issues with.  The problem is, when users leave the office with their laptops the laptop will not authenticate their local account.  This isn't a cache issue as they can log into their machine, but when they launch any application that requires authentication back to our servers it is not trusted and requires them to re-enter their credentials to use it.

Outlook 2016
SSO Apps  (Acronis Access)
ADFS (any of the adfs apps we use require re-authentication)

Inside the domain, all of these work normally and do not require any separate password but once I disconnect and put my laptop on a hotspot or take it home, it starts prompting for password.  I am looking into it being related to kerberos but i'm not 100% and thought I would reach out to the group to see if anyone else has seen this and know what I should look at.  If this is as expected then it really causes a lot of headaches for some of the apps, acronis access for instance just runs in the background like dropbox and syncs but as soon as they leave the office it stops working since the setting is to use the local computer account.  For Outlook, if I type my password at the prompt, it logs me in just fine.

3 DCs 2012 R2
AD running at 2012 R2 Level
Workstations i'm having issues is Windows 10, currently don't have any windows 7 but i may build one to test.
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