R410 Temperature Alert

I have two Dell R410's, that first Fans seem to run loud.  Is that normal? Second, both of them are giving me temperature errors.  The Server room is cool as there are other servers that are not triggering any alarms.  Google results are saying that BIOS and Firmware upgrades dont resolve this.  Any suggestions?

Capture2.PNG
LVL 2
Leigh KalbliAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
Are you using the DELL OEM version of ESXi ?

What does the DELL Event Log and iDRAC tell you?

Does it also show these errors ?

Are all the fans working, non have stopped...

If fans are on high speed, either thermal fault, of ambient temperature is hot.

Those other temperatures do not look correct either there are (-) minus ? -32, -37, -128 ?

Something is not correct with that server or servers, have you updated all firmwares, DELL OEM ESXi ?
0
Dr. KlahnPrincipal Software EngineerCommented:
I side with Andrew on this.  Some of those temperatures are implausible.  I don't believe an ambient temperature of 31C (88F); that would be one excessively hot computer room.  The only way I'd believe that would be if the system was in a closed, unventilated rack behind a plastic door and could not get cooling air through the case.

All CPUs have built-in temperature sensors and yet the software is reporting they are 32 degrees below zero.  Something is fishy, either in the board or in the reporting software.

And if the board temperature is 47C, I don't see anything suspicious about RAM temperatures that match the board temperature.
0
Leigh KalbliAuthor Commented:
Andrew,

Are you using the DELL OEM version of ESXi ? No.

What does the DELL Event Log and iDRAC tell you? Event log is actually empty.

Does it also show these errors ?

Are all the fans working, non have stopped... all are working

If fans are on high speed, either thermal fault, of ambient temperature is hot. There are  other server in the room and are not showing faults.  

Those other temperatures do not look correct either there are (-) minus ? -32, -37, -128 ? Another R410 shows similar temperatures  with no issues in celsius. Not sure if this is in BIOS anywhere that can be changed to F.

Something is not correct with that server or servers, have you updated all firmwares, DELL OEM ESXi ? Have not updated firmware yet. will attempt. Current  iDRAC RAC 6 - Enterprise       1.21.01. trying to locate current Firmware.  


Capture.PNG
0
Powerful Yet Easy-to-Use Network Monitoring

Identify excessive bandwidth utilization or unexpected application traffic with SolarWinds Bandwidth Analyzer Pack.

Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
Are these new servers, to be put into production - if yes.

1. Update ALL firmware.

2. Deploy and re-install DELL OEM ESXi 6.x. The VMware vanilla version is wrong for these servers.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Leigh KalbliAuthor Commented:
I installed the OEM version over the weekend. Ill be doing firmware this week. As of now, it still shows temperature alert.
0
Leigh KalbliAuthor Commented:
Quick Update. I am deploying Dell Open Manager this week to get firmware updates installed.
0
Leigh KalbliAuthor Commented:
After firmware updates and installing Dell OEM esxi still had the problem.  Interestingly, after moving the server up 1U off the other. it resolved.  Maybe just a combination of all factors.
0
Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
Negative temperatures are not correct!
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Server Hardware

From novice to tech pro — start learning today.