PaperPort Install Error

Thank you very much, unfortunately we are trying to run the exe file to get each component of the zip files to install, but we cannot find a folder that matches c:\Users\UserName\AppData\Local\Temp\  so we are not finding the files to install. Any ideas?

Remember, "UserName" is your user name, such as Candice or John or Jane or whatever, not the word "UserName".

Thanks, we did know to go under our name, but no folders like this appear. Since that did not work, we did the winzip process. So we do have the folders, but we are still getting the error. When we went to the PaperPort folder and the setup.exe file, it still says there is a previous version. It says it will upgrade it, but still wants to remove files. We let it do what it prompted, but we keep getting error 2753: the file ppmv.exe is not marked for installation.

Make sure you click the Exit button without selecting a language. I just tested that procedure here on W10 with the PP14.5 Standard installer and it worked perfectly, creating the folders as documented in the article, here in my case:

c:\Users\Joe\AppData\Local\Temp\

If you do it right, that should certainly work for you. If you can't get that to work, then use a ZIP utility, such as 7-Zip or WinZip, to un-zip the EXE file. Regards, Joe

Edit: Our messages crossed. I'm taking a dinner break now. Will get back to you in an hour or so.

Good one, Fred! I always run my file manager with "Show hidden files" and "Show system files" ticked and didn't even think that not everyone does that. :)  Thanks for the wake-up call!

did you check under installed programs if there is no paperport version? could be a trial one that's been left

Thank you everyone! We had to wait for the weekend to try again. We are finally installed, phewww. Now we need to run the recommended patches and hopefully we will be set. Thank you so much!

Hi Candice,

> We are finally installed

Great news!

> phewww

Yes, it's a lot of work to do each module individually like that, but sometimes it's the only way around "the installer detected a previous installation" problem.

> Now we need to run the recommended patches

If you have any problems with Patch 1 or the Scanner Connection Tool, post them here or at the articles.

> hopefully we will be set

I hope so. PP14.5/Patch1 has been performing well for me on W10/64-bit. Since initially writing the P14 in W10 - First Look article (when I was on an early W10 Technical Preview release), I have upgraded to the latest W10/64-bit Pro, Version 1803 (Build 17134.228). PP14.5/Patch1 continues to work well in it, although I did run into the recent "BrowserSelected Mozilla Firefox" registry problem when I upgraded to Firefox 61. If it happens to you, the fix is documented here:
What to do when PaperPort crashes, hangs, or fails to start - popular fix for Mozilla Firefox users

> Thank you so much!

You're very welcome! Happy to help. Btw, I see that this is your first question here at Experts Exchange, so you may not be aware that members are responsible for closing their own questions. This EE support article explains the new process for doing that:
How do I close my question?

Regards, Joe

Edit:

One last question

That sounds like a driver issue to me. The CanoScan LiDE 220 support page is here:
https://www.usa.canon.com/internet/portal/us/home/support/details/scanners/photo-scanner/canoscan-lide-220/canoscan-lide-220?cm_sp=CSO-_-PFListing-_-CanoScanLiDE220

The most recent driver for W10/64-bit is Version 1.02, dated 13-Apr-2016. It is a TWAIN-compliant scanner driver and should work fine with PaperPort. Here's the download link from that page:
http://pdisp01.c-wss.com/gdl/WWUFORedirectTarget.do?id=MDEwMDAwNjAyNjAz&cmp=ABR&lang=EN

Exit PaperPort, uninstall the old driver, install the new one, then try to scan with PaperPort again. Regards, Joe

One last question on this to see if you have an idea. We got PaperPort installed, ran the patch and scanner finder. We also installed a CanonScan Lide 220. In PaperPort, we can see the scanner and run the scan, but everything freezes at that point with the scan capture screen still open and PaperPort open behind it. We never get the scan to complete and appear in PaperPort. Do you think this is a PaperPort issue or the scanner? We are so close to having it work, but are stuck right here. Thank you!

One last question

See Edit to my previous post.

Thank you for such great help! Unfortunately, we are still freezing every time right at the point where the scan should transfer from the Canon Scanner into PaperPort. We have done the driver patch and all the PaperPort fixes referenced. I know this is a different issue from the posted question, so I'm going to follow the directions to close my question. We will keep trying to get the scanner and PaperPort to like each other or we will just use each separately. Thank you!

You're very welcome, Candice, and thanks to you for closing the question properly. Even though it's closed, we can continue to comment, so let's see if we can get your scanner working with PaperPort...it certainly should, since it has W10 drivers. Two questions:

(1) What drivers appear in the Scan or Get Photo pane? To find that, click the Scan Settings button on the ribbon, then the Select... button. You'll get a dialog that looks like this:


As you can see, mine has ISIS, TWAIN, WIA, and WIA2 drivers. If your Canon has more than one type of driver, try all of them...maybe one will work.

(2) Does the scanner work with the Paint app that's built into W10? Here are the steps to test that:

Start
Windows Accessories
Paint
File
From scanner or camera
Select Device
Click your Canon
OK
Scan

Does it scan?

That's a good start on troubleshooting. Let me know how it goes. Regards, Joe