This is the 2nd computer I've had this problem with. After being in production for at least a couple of years now, all of a sudden these Windows 8.1 workstations start locking up/hanging after the user logs in. Often times the user gets a blue or black screen but can still see the cursor moving when they move the mouse. Sometimes they can get logged in as far as the desktop but the minute they try to launch an application, Windows hangs up. We have to power down the PC.
These hangups only happen for non-privileged user logins. If I login as a domain admin, I don't experience any of these lockups and can launch any and every application. (Oddly enough, the problem doesn't occur for my non-privileged user account either - only for other users.)
I've tried everything I can think of and find on the web:
- chkdsk /f
- disk cleanup
- DISM /Online /Cleanup-Image /RestoreHealth
- sfc /scannow
- deleting the user profiles and having the users login and create fresh new profiles - Windows hung while creating their new profiles and they had to power down
- giving the users' domain accounts local admin rights
- making sure it's fully patched with Windows updates
- checking for and installing driver updates (HP Softpaq download manager)
- this is an HP desktop computer and I've checked - no HP bloatware on this one
- the users typically launch a JAVA based app to do most of their work on this computer, so I've tried deleting and reinstalling this app also.
On the first workstation where it happened, I ended up reinstalling Windows 8.1 from scratch (and haven't gotten around to finishing the build and redeploying it). I would really rather not go that route for this latest incident. It's our scanning station, so I need to get it back into production as soon as possible and I don't really have a good spare to replace it with, even temporarily.
Anybody seen anything like this or have any ideas about what else I can try?