File Sharing problem

tjie
tjie used Ask the Experts™
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The Main office is in San Francisco (Note: This Main office has just recently moved to other location; not too far; it is still in the same city and state which created “Problem#1”)
The Branch Office is in Denver.
(There is an employee named “Jbrown” in Denver who has a problem#1)
Both, Main & Branch Office are in the same domain called “Domain”.

There is a share folder in the network called “Share#1” (This share#1 is located at the Main Office)
The file server is “FileServer”

Problem#1:
Before The moving of the Main Office:
Jbrown is able to map \\fileserver\share#1, and works with “all the folders there” (around 20 folders)

After the moving of the Main Office:
Jbrown is STILL able to map \\fileserver\share#1, but she cannot see “all the folders there”


The things that i have been trying:

1) Disjoin and join again the mapping (it does not help)
2) I am in Main Office; i log in under jbrown credential; i map \\fileserver\share#1... and I can see all the folders (20 folders)

Any help?

tjie
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Distinguished Expert 2018

Commented:
Biggest question: Is this a one user problem, or are all non-main office users having the issue?

Are offline files in use? I'm assuming that the site-to-site VPN is working correctly since the move, but you may want to check there first anyway.

Author

Commented:
@Masnrok:

 Is this a one user problem, or are all non-main office users having the issue?
Answer: Yes, it is a one user problem.

Are offline files in use? I'm assuming that the site-to-site VPN is working correctly since the move, but you may want to check there first anyway.
Answer: The files are in network drive and used by all the employees at different location; Yes, It is no problem to map the above files using VPN.

tjie
Distinguished Expert 2018
Commented:
Check to make sure "Always Available Offline" is not enabled for the network drive(s) in question. I've dealt with this one time where I replaced a user's computer and found that the issue was the machine had long been disconnected from the network drive, but somehow kept the cached ones in.

Author

Commented:
@masnrock: How to check "Always Available Offline"?

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