Dell Hotswap/OpenManage Issues

I have two disks in Predictive Failure on a Dell Poweredge C2100 (Using Open Manage 8.2). We got new SAS drives to hot swap in. I started with the Global Hot Swap (in Predictive Failure) and replaced it with the new drive.

At first it gave the Green Check Mark, "ready" and i could assign it to the Global Hot Swap in the Physical Disks Section but got the attached Caution message. It still allowed me to assign it as a hot swap but was not being recognized as a virtual Disk in the Raid Array. Prior to swapping we could see disk 12 in it's own "Global Hot Swap" section under the other 11 disks in the array.

When i tried the "Create Virtual Disk" and "Assign/Unassign Global Hot Swap" options in Virtual Disks it would not show up as an disk i could select.

When i went back to the "Physical Disks" section the new drive is now showing as "Foreign" and i don't see an option to reconfigure it.

Help is very appreciated.
LVL 1
bensonwalkerAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

andyalderSaggar maker's bottom knockerCommented:
Your attachment is not there (it's a bug in EE)

You can clear the foreign disk under OMSA by selecting the controller, then information/configuration, foreign configuration options, clear. Then you can use it again.
0
bensonwalkerAuthor Commented:
Oh great...

Yes. Finally found that foreign disk configure option and fixed that issue. I still have a disk failure as part of the array...what's best practice?

Taking the disk offline and then swapping for new one? Or Shutting the server down and replacing?
0
andyalderSaggar maker's bottom knockerCommented:
You should always replace whilst powered on when possible. If the disk has completely failed then just pull it out and put the replacement in or if there is a hot spare just pull it out and the hot spare will kick in.

If it is pre-failure rather than completely failed then you should force it offline first via OMSA but still do it all with the server on and running.

It won't hurt to take a backup first, especially if you have two pre-failure disks as it's hard to tell which one is most critical.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
bensonwalkerAuthor Commented:
Thank you for your responses Andy. Looks like we're all set. Hot swap kicked in and rebuilt and i got the second disk reassigned as the hot spare.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
OpenManage

From novice to tech pro — start learning today.