troubleshooting Question

Emails going to junk folder from internal users

Avatar of thinkconnected
thinkconnectedFlag for United States of America asked on
NetworkingExchangeOutlookEmail Servers
8 Comments1 Solution148 ViewsLast Modified:
I have a user in a network that has an Exchange 2010 server and the user himself is using Outlook 2010 for his email client.  He is having an issue with internal email going to the junk email folder.  I checked the headers of these messages, they have a -1 SCL rating, so they should be handled as safe emails from Outlook client.  I have tried just about everything which I will list here:
- Made registry key entry to disable junk email filtering
- Tried using rules and adding users to the safe senders list
- Set mailbox SCL threshold to 6 on the users mailbox
- Disabled plugins
- Ran repair on Office 2010
- Removed Office 2010, reinstalled it
- Removed it again, installed Office 2013
- Tried logging into another computer as the user, same issue happens
- Connect using Microsoft Exchange over HTTP is enabled
I do notice that emails initially go to the inbox, then are moved over into the Junk email folder a few seconds later. I am at a total loss here and have tried everything I can think of, so if there is anything I have missed please let me know. Also this is just happening to one user in the organization, all other users are not having an issue. Also note the user is using an Iphone 4 for his mobile device. Thank you for your assistance!

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 1 Answer and 8 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 8 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros