Veeam and Quantum iScalers (i40)

I am using Veeam 9.5 and a Quantum iScaler i40.  I was wondering if anyone had connected one of those to a Veeam server and if yes, how?

I can get Veeam to "see" the drives in the iScaler, but not the iScaler itself.  Veeam can "see" the drives, but when I try to inventory a tape, I get an I/O error.  I'm thinking I need to load up the iScaler itself, rather than the drives.

Anyone work with these at all?

Thanks
crp0499CEOAsked:
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andyalderCommented:
Do you see the changer in control panel? Quantum Scalars use LUN0 for the drive(s) and LUN1 on the master drive for the changer so make sure multi-lun support is turned on for the HBA/driver.
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crp0499CEOAuthor Commented:
Andy, no, I do not.  I only see the two drives that are inside the changer.  I'm thinking I need to somehow see the changer and connect THAT to Veeam.  Yes?
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andyalderCommented:
Indeed you do need to see the changer, and since that robot acts as a type of slave of the primary tape drive you need to see LUN1 as well as LUN0 at the primary drive address. Fibre channel HBAs always have multiple LUN support enabled but SAS HBAs often only see LUN0 by default because they are mainly used for disk drives and a disk drive is a single Logical Unit Number so no need for it to scan all the other possible logical units at that SAS address.

So you need to identify the Host Bus Adapter (the card connecting the server to the library) from device manager, then find out how to make it scan for Logical Unit Numbers greater than zero. Most of them can be told to scan for LUNs other than LUN0, normally it can be turned on in BIOS. Either google for your make of HBA plus multi-LUN or tell me what card it is and I will look it up tomorrow,

For example https://www.ibm.com/support/knowledgecenter/en/SSGSG7_7.1.0/com.ibm.itsm.tshoot.doc/t_pdg_dvcdrvr_adaptecscsi.html tells how to turn multi-LUN support on an Adaptec, there will be a similar document for the card you have. Doesn't matter if it's not Adaptec and not Trivoli, principle is the same.
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crp0499CEOAuthor Commented:
It's a PERC H810.  I'll look and google.  No need you having to do my work for me.  :)
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andyalderCommented:
I think you are out of luck with a PERC, it's not designed to support tape drives/libraries, just disks.
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crp0499CEOAuthor Commented:
This is me crying!
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