Outlook 2016 problem

I am having a problem with Outlook 2016 . See below

Outlook response
I have checked and rechecked the Outlook settings and they are good. I have tried a repair but that stopped.
Is there a was to repair Office 2016 Pro that looks for files to replace only. I've tried Reimage but I wanted to see if Microsoft had a free tool.
Frank FreeseAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Qlemo"Batchelor", Developer and EE Topic AdvisorCommented:
Setting up a new email profile sometimes helps, so I would do that for test. If it works, you can be sure it is not Outlook doing something wrong.
JohnBusiness Consultant (Owner)Commented:
I have tried a repair but that stopped.

I would now uninstall Office 2016 completely. This should not affect your PST file, but you may wish to back it up to be sure.

Restart the machine, install Office 2016, update and test.

Be sure the host Windows machine is fully up to date.
timgreen7077Exchange EngineerCommented:
Did it this email profile ever work and just stop all of a sudden, or is this your first setup of this email using POP?
Price Your IT Services for Profit

Managed service contracts are great - when they're making you money. Yes, you’re getting paid monthly, but is it actually profitable? Learn to calculate your hourly overhead burden so you can master your IT services pricing strategy.

Frank FreeseAuthor Commented:
This email profile works off and on. What seems to be happening is AT&T locks my email account (this happened last week). I simply gave the account a new password and it worked.
I'll try a new profile first.
JohnBusiness Consultant (Owner)Commented:
There have been a number of users in here with ATT issues and mail. Try a new Outlook Profile and see if that works.
timgreen7077Exchange EngineerCommented:
If they lock the account, the issue is with ATT and you will need to find out why they are locking your account. Creating a new outlook profile will not resolve that. Find out why the account is getting locked by ATT and then go from there.
Frank FreeseAuthor Commented:
I have worked with AT&T and can access my email through the web portal. However, I cannot get email through Outlook 2016. I once had a link to a Microsoft page that allowed me to download an application that would repair Office 2016 products w/o having to uninstall Office. Am I correct and does anyone have that link (John, I thought you sent me that one time??)
timgreen7077Exchange EngineerCommented:
You don't need an app to repair outlook. Just go the add/remove programs and click on your office suite and then click "change", and window will pop up giving you the option to repair outlook.
JohnBusiness Consultant (Owner)Commented:
To Repair Office, go to Control Panel, Programs and Features, click on Office, Change, Full Repair (not Quick).

To uninstall, and reinstall Office, Uninstall (above), go to https://account.microsoft.com/account/office 

 sign in and install Office.  I have done this several times.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Frank FreeseAuthor Commented:
I have no answer to why Outlook is now working fine. I followed all suggestions and then today it works. Thanks for everyone's input and I'll distribute the points equally.
Frank FreeseAuthor Commented:
Thanks to all
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Office

From novice to tech pro — start learning today.