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If we have detailed error logs, it would help troubleshoot or resolve the issue better..<br />
Kindly check the DPM Error logs once to see whether it contains more details about the reason for failure..<br />
Or else, kindly check the below link once to see whether it helps or not..<br />
<a href="https://www.avianwaves.com/Blog/ArticleID/199/dpm-2016-sql-2016-and-an-unexpected-error-occurred-during-the-installation-id-4387" rel="ugc">https://www.avianwaves.com/Blog/ArticleID/199/dpm-2016-sql-2016-and-an-unexpected-error-occurred-during-the-installation-id-4387</a><br />
<a href="https://charbelnemnom.com/2016/12/an-unexpected-error-occurred-during-dpm-2016-installation-id-4387-sysctr-scdpm/" rel="ugc">https://charbelnemnom.com/2016/12/an-unexpected-error-occurred-during-dpm-2016-installation-id-4387-sysctr-scdpm/</a>
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Sys Admin/Windows Admin

IT Guy

<div>
There is an obvious error on your referenced web-page<br />
<br />
they install a default mssql instance but have SCDPM use SystemCenter16 instance. is your instance bitcadpm ?? or is that the computer name?
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Resolved this issue by uninstalling the latest version of SQL Management Studio, rebooting, and installing version 16.5.<br />
<br />
&quot;If you are using SQL 2016 please make sure you have not installed Management Studio 17.0 or higher, install 16.5.&quot;<br />
<br />
<a href="https://social.technet.microsoft.com/Forums/windows/en-US/c353ecc3-830b-4ab5-ad86-c552d2c86ca7/dpm-2016-installation-failed-with-error-code-4387?forum=dpmsetup" rel="ugc nofollow">https://social.technet.microsoft.com/Forums/windows/en-US/c353ecc3-830b-4ab5-ad86-c552d2c86ca7/dpm-2016-installation-failed-with-error-code-4387?forum=dpmsetup</a>
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<div class="content wysiwyg-content">
At the very beginning of installing Microsoft Data Protection Manager (DPM) 2016 on a Server 2016 server I receive the error shown in the screenshot, &quot;An unexpected error occurred during the installation. For more details, check the DPM Setup error logs. ID: 4387.&quot;<br />
<br />
The SQL 2016 server is installed on the same physical server where I am attempting to install DOM 2016. All Windows updates have been installed on this server.<br />
<br />
I am following the steps in from the website <a href="http://msexchangeguru.com/2016/11/03/scdpm2016-deployment/" rel="ugc">http://msexchangeguru.com/2016/11/03/scdpm2016-deployment/</a>&nbsp;to install DPM.<br />
<br />
The server where I have installed SQL 2016 and am installing DPM 2016 is a physical Server 2016 server that doesn't have any other roles or features installed on it besides SQL 2016.<br />
<br />
What can I do to fix this issue so I will be able to successfully install DPM?<br />
<br />
Attached are the DPM Setup logs from this server (below the screenshot).<br />
<br />
<a href="https://filedb.experts-exchange.com/incoming/2018/09_w36/1379917/DPM-installation-error.PNG" target="_blank" title="DPM installation error (77 KB)"><img alt="DPM installation error" class="file-block lazyload" style="max-width: 800px;" data-src="https://filedb.experts-exchange.com/incoming/2018/09_w36/800_1379917/DPM-installation-error.PNG" /></a><a href="https://filedb.experts-exchange.com/incoming/2018/09_w36/1379918/DpmSetup.log" target="_blank" class="file-inline" title="DpmSetup.Log (16 KB)"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M67.508 468.467c-58.005-58.013-58.016-151.92 0-209.943l225.011-225.04c44.643-44.645 117.279-44.645 161.92 0 44.743 44.749 44.753 117.186 0 161.944l-189.465 189.49c-31.41 31.413-82.518 31.412-113.926.001-31.479-31.482-31.49-82.453 0-113.944L311.51 110.491c4.687-4.687 12.286-4.687 16.972 0l16.967 16.971c4.685 4.686 4.685 12.283 0 16.969L184.983 304.917c-12.724 12.724-12.73 33.328 0 46.058 12.696 12.697 33.356 12.699 46.054-.001l189.465-189.489c25.987-25.989 25.994-68.06.001-94.056-25.931-25.934-68.119-25.932-94.049 0l-225.01 225.039c-39.249 39.252-39.258 102.795-.001 142.057 39.285 39.29 102.885 39.287 142.162-.028A739446.174 739446.174 0 0 1 439.497 238.49c4.686-4.687 12.282-4.684 16.969.004l16.967 16.971c4.685 4.686 4.689 12.279.004 16.965a755654.128 755654.128 0 0 0-195.881 195.996c-58.034 58.092-152.004 58.093-210.048.041z"/></svg>DpmSetup.log</a>
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DpmSetup.log

DPM-installation-error.PNG

At the very beginning of installing Microsoft Data Protection Manager (DPM) 2016 on a Server 2016 server I receive the error shown in the screenshot, "An unexpected error occurred during the installation. For more details, check the DPM Setup error logs. ID: 4387."

The SQL 2016 server is installed on the same physical server where I am attempting to install DOM 2016. All Windows updates have been installed on this server.

I am following the steps in from the website http://msexchangeguru.com/2016/11/03/scdpm2016-deployment/ to install DPM.

The server where I have installed SQL 2016 and am installing DPM 2016 is a physical Server 2016 server that doesn't have any other roles or features installed on it besides SQL 2016.

What can I do to fix this issue so I will be able to successfully install DPM?

Attached are the DPM Setup logs from this server (below the screenshot).




Unable to install DPM 2016

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Installation is the act of making a computer program program ready for execution. Because the process varies programs often come with a specialized program responsible for doing whatever is needed for their installation. Installation may be part of a larger software deployment process. Cross platform installer builders that produce installers for Windows, Mac OS X and Linux include InstallAnywhere, InstallBuilder and Install4J. Installers for Microsoft Windows include Windows Installer, InstallShield, and Wise Installation Studio; free installer-authoring tools include NSIS, IzPack, Clickteam, InnoSetup, InstallSimple and WiX. Mac OS X includes Installer, and also includes a separate software updating application.

Installation

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