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Outlook Categories: Is there a way when user select email from sharemailbox cursor stay on the top page in the sharemailbox.

Rabihhaj
Rabihhaj asked
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Last Modified: 2020-09-18
Outlook Categories: Is there a way when user select email from sharemailbox cursor stay on the top page in the sharemailbox.


I have a client who moved to O365 from in-house. Each user has their own individual categories, what is happen manager who is responsible to assign those email to his Staff. He usually select multiple emails and right click and select the category (userZ RED) then outlook take his cursor all the way down to UserZ RED then Manager need to scroll up to the top and assign emails to the next userY and keep doing all day.
Manager does not like the way every time assign emails to the team he need to scroll up time Consuming.

Was working find before migration to O365. Not sure if was a rules or some setting which currently lost.
Everyone who has access to the share mailbox lost this functionality.
Hope I've explained this clearly :^)

Thank you in advance.
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David Johnson, CDSimple Geek from the '70s
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Distinguished Expert 2019

Commented:
is he sorting by category? check the view2018-09-03_17-03-27.gif
RabihhajIT HelpDesk

Author

Commented:
Hi david, yes  they are sorted by categories when manager select more then one emails right click select the category example userz moved all emails to specific category however, mouse cursor move all the way down to userz and manage do not like this bahevoiur . He want the cursor to  stay at the top not scrolling up every time need to moved emails . Are you able to assist please or any one.
RabihhajIT HelpDesk

Author

Commented:
Sorry we using MS outlook 2010 thanks
RabihhajIT HelpDesk

Author

Commented:
Has to be sort by categories that was working before migration to O365
CEO Faru Bonon IT&Agency /Top-Rated Freelancer (Upwork)/Photographer
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Commented:
This one is on us!
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