troubleshooting Question

WSUS sync issue

Avatar of Craig Summers
Craig Summers asked on
Windows OSWSUS
4 Comments1 Solution540 ViewsLast Modified:
WSUS sync issue Event ID 10022, log error:

2018-09-04 09:42:41.059 UTC      Error      WsusService.60      SoapUtilities.LogException      USS ThrowException: Actor = , Method = "http://www.microsoft.com/SoftwareDistribution/GetUpdateData", ID=349eb315-f9da-4550-82c5-f31a8b977c0d, ErrorCode=InvalidCookie, Message=Cookie decryption failed. Error: Deserialization failed after decryption. Error: invalid header
Parameter name: buffer.
   at Microsoft.UpdateServices.Internal.SoapUtilities.LogException(SoapException e)
   at Microsoft.UpdateServices.Internal.WebServiceCommunicationHelper.ProcessWebServiceProxyException(SoapHttpClientProtocol& webServiceObject, Exception exceptionInfo)
   at Microsoft.UpdateServices.ServerSync.CatalogSyncAgentCore.WebserviceGetUpdateData(UpdateIdentity[] updateIds, List`1 allMetadata, List`1 allFileUrls, List`1& updatesWithSecureFileData, Boolean isForConfig)
   at Microsoft.UpdateServices.ServerSync.CatalogSyncAgentCore.GetUpdateDataInChunksAndImport(List`1 neededUpdates, List`1 allMetadata, List`1 allFileUrls, Boolean isConfigData)
   at Microsoft.UpdateServices.ServerSync.CatalogSyncAgentCore.GetAndSaveUpdateMetadata(List`1 updates)
   at Microsoft.UpdateServices.ServerSync.CatalogSyncAgentCore.ExecuteSyncProtocol(Boolean allowRedirect)
   at Microsoft.UpdateServices.ServerSync.CatalogSyncAgentCore.CatalogSyncThreadProcess()
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Threading.ThreadHelper.ThreadStart()

Restarted services, disabled windows firewall, the sync starts and then stops at random % completions and doesn't complete
ASKER CERTIFIED SOLUTION
Craig Summers

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 1 Answer and 4 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 4 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros