Outlook issue

alanlam123
alanlam123 used Ask the Experts™
on
Hi support

After migrating from Workgroup to Azure AD, outlook was unable to search email in current mail and subfolders.
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Edward van BiljonMessaging and Collaboration Technical Lead (Exchange MVP & MCT)

Commented:
Hi
Is you exchange server on premise or are the mailbox on 365?

Is the indexing service on the machine running?

Can you create a new test profile and see if the same happens?

Author

Commented:
I have created the profiles but getting the same issue , how to check indexing is it running in the outlook?

Author

Commented:
Is running in O365
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Edward van BiljonMessaging and Collaboration Technical Lead (Exchange MVP & MCT)

Commented:
The windows index service on the users machine

Author

Commented:
the indexing is not running.

Author

Commented:
Can't open the Mail (Microsoft outlook 2016) 32 bit in the control Panel.
IT Consultant
Commented:
Windows Search service must be enabled on the local computer running Outlook 2016, otherwise the Search box won't be working as expected.

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