outlook, office 365

we just installed office 2016 (office 365 proplus ) on our desktops.

we noticed that in new outlook client we do not have the option to automatically download images  in our email.

is this an intentional settings or a default one that we can enable

can we enable -permit  downloads in RSS terms - can it be a concern
pramod1Asked:
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HeyAndrewCommented:
Can you just confirm with a screenshot of the options you have in Trust Center:

In Outlook: Go into File -> Options -> Select "Trust Center" in the left hand list -> Click "Trust Center Settings" Button

Select "Automatic Downloads" out of the left hand list and take a screenshot of these options,


Many Thanks

Andrew
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pramod1Author Commented:
under automatic downloads =all are checked,
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pramod1Author Commented:
we noticed that in new outlook client we do not have the option to automatically download images  in our email

how is this possible  when all checkboxes are checked
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Jenaraj JenIT Systems EngineerCommented:
have you tried this ?

On the File tab, choose Options > Trust Center.

Under Microsoft Outlook Trust Center, click Trust Center Settings.

Clear the Don't download pictures automatically in HTML e-mail messages or RSS items check box.
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pramod1Author Commented:
THERE is one option above that we cant uncheck the dont download pictures automatically in standard HTML

it is greyed out

is this an intentional setting?
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HeyAndrewCommented:
Hi pramod1,

If they are all ticked then you are telling Outlook to "not" download these automatically,

You could try on one machine removing the tick from the top option: "Don't download pictures automatically in HTML e-mail messages or RSS items"

then restart Outlook and see if it now works as you expect :)


Andrew
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HeyAndrewCommented:
Hi pramod1,

Just on the back of your last comment,

Yes, this could be a policy governing this, if you are on a domain, this could be being controlled by Group Policy, I have also seen this when certain anti-virus packages take control of attachment handling and junk options,

Are you on a domain?
What anti-virus/spam software have you got installed?


Andrew
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pramod1Author Commented:
cant uncheck this
1.PNG
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pramod1Author Commented:
this is the question:we noticed that in new outlook client we do not have the option to automatically download images  in our email.

 is this an intentional settings or a default one
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HeyAndrewCommented:
Hi pramod1,

Thank you for the image,

It appears it's a Security Restriction, we need to know whats controlling this, it could be:

1. Group Policy - If your computers log on to a domain network
2. Anti-Virus / Spam Software - They some times install a toolbar which gives it away
3. Local Policy - You could test this by right clicking on your Outlook icon and selecting "Run As Administrator" - I'd rule out points 1. & 2. first

Could you let me know whether you log on to a domain and what anti virus / spam you use?


Andrew
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pramod1Author Commented:
We log into our domain is will let u know
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pramod1Author Commented:
what do u mean by:

Anti-Virus / Spam Software - They some times install a toolbar which gives it away
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Jenaraj JenIT Systems EngineerCommented:
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HeyAndrewCommented:
Hi pramod1,

I'm first going to plug a previous comment from: Jenaraj Jen as they've contributed a link to an article which highlights the issue IF it's Active Directory & Group Policy causing this, this article includes how your IT Team can resolve it to,

When i mentioned: "Anti-Virus / Spam Software - They some times install a toolbar which gives it away"

I can give you an example with ESET Products (A lot of Anti-Virus software now come with Outlook Plugins)

https://support.eset.com/kb2866/

This shows you an image near the top of how it looks in Outlook, it even has it's own Ribbon Bar Tab, other Anti-Virus providers do something similar,

If you're on a managed network, in all likelihood you'll need consult with your IT Team as some of these types of security restrictions you may not be able to change even if you get the correct instructions,



Andrew
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