outlook, office 365

Can you just confirm with a screenshot of the options you have in Trust Center:

In Outlook: Go into File -> Options -> Select "Trust Center" in the left hand list -> Click "Trust Center Settings" Button

Select "Automatic Downloads" out of the left hand list and take a screenshot of these options,


Many Thanks

Andrew

under automatic downloads =all are checked,

we noticed that in new outlook client we do not have the option to automatically download images  in our email

how is this possible  when all checkboxes are checked

have you tried this ?

On the File tab, choose Options > Trust Center.

Under Microsoft Outlook Trust Center, click Trust Center Settings.

Clear the Don't download pictures automatically in HTML e-mail messages or RSS items check box.

THERE is one option above that we cant uncheck the dont download pictures automatically in standard HTML

it is greyed out

is this an intentional setting?

Hi pramod1,

If they are all ticked then you are telling Outlook to "not" download these automatically,

You could try on one machine removing the tick from the top option: "Don't download pictures automatically in HTML e-mail messages or RSS items"

then restart Outlook and see if it now works as you expect :)


Andrew

Hi pramod1,

Just on the back of your last comment,

Yes, this could be a policy governing this, if you are on a domain, this could be being controlled by Group Policy, I have also seen this when certain anti-virus packages take control of attachment handling and junk options,

Are you on a domain?
What anti-virus/spam software have you got installed?


Andrew

cant uncheck this
1.PNG

this is the question:we noticed that in new outlook client we do not have the option to automatically download images  in our email.

 is this an intentional settings or a default one

Hi pramod1,

Thank you for the image,

It appears it's a Security Restriction, we need to know whats controlling this, it could be:

1. Group Policy - If your computers log on to a domain network
2. Anti-Virus / Spam Software - They some times install a toolbar which gives it away
3. Local Policy - You could test this by right clicking on your Outlook icon and selecting "Run As Administrator" - I'd rule out points 1. & 2. first

Could you let me know whether you log on to a domain and what anti virus / spam you use?


Andrew

We log into our domain is will let u know

what do u mean by:

Anti-Virus / Spam Software - They some times install a toolbar which gives it away

I think this could fix it, as someone mentioned above could be GPO

https://social.technet.microsoft.com/Forums/office/en-US/5ddd291f-f4f3-43b1-8ba8-9a7bf6da8392/cant-download-pictures-in-emails-automatically?forum=officeitpro

take a look

Thanks