Constant Prompt for Credentials from Outlook (O365)

I am having an odd issue, some users are constantly receiving a request to enter there credentials for Outlook and Skype. We have a hybrid O365 environment and for the life of me I can not figure out why this keeps happening. The fix I have found is to remove all saved credentials and then have them re-enter but for some users this happens every few weeks and it is extremely frustrating. Anyone else see this of know how to fix it? O365 support hasn't been much help.
Christopher HippensteelWedding PhotographerAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Senior IT System EngineerIT ProfessionalCommented:
Hi Chris,

Can you please check your Azure AD connect or the Synchronization software for the Office 365 Identities.

Last time I got similar issue, it was the server requiring restart and fix some dirsynch object error.
0
Christopher HippensteelWedding PhotographerAuthor Commented:
I am not sure what I am checking in Azure AD Connect? Could you let me know what I should be looking for?
0
web_trackerComputer Service TechnicianCommented:
sometimes it may help to go into the credential manager and remove what has been authorized there especially if you had a password change.
0
Christopher HippensteelWedding PhotographerAuthor Commented:
Restarting the server nightly seems to have resolved the issue for now.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Outlook

From novice to tech pro — start learning today.