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Xerox Workcentre 7535 will not scan to a different computer on the same network.

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Last Modified: 2019-04-04
One of my clients prints and scans from a Xerox workcentre 7535, and all of the scans go to one computer, which then distributes the file to their cloud sharing. The computer they normally use to distribute has gone down, and now they can't scan. I am having trouble in adjusting the scanner to upload to the new computer, even though I have mimicked the settings, only changing the IP address to that of the new computer and the appropriate file path. They can see the new option to scan to that computer, but when the scan is sent, the file does not appear in the appropriate folder, or anywhere on the machine. No error messages appear when attempting to scan.
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Commented:
Make sure SMV v1 is enabled on the PC as the WC7535 does not support SMB v2.0. This Microsoft link gives details on enabling and disabling the various versions.

You can also try removing the scan setup on the printer altogether and setting it up from scratch. Xerox have a video that shows how, as does the Quick Scan Setup Guide.

Author

Commented:
Alright, after a bit more testing, the user reported that the scanner showed "job deleted" for a very brief moment before reporting "job completed." I called Xerox and they are positive that it is a networking issue, and not something wrong with the workcentre.
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Commented:
Indeed it is a networking, rather than printer, issue. Have you tried my suggestions?

Author

Commented:
I did try that, SMB is enabled on the machine, and the scanner is configured to use SMB when sending scans.
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Commented:
This one is on us!
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