troubleshooting Question

Windows 10 keeps dropping shortcuts from the Quick access list

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cja-tech-guyFlag for United States of America asked on
Windows 10Windows OS
15 Comments1 Solution128 ViewsLast Modified:
I have a  Surface Book running Windows 10 that keeps dropping all shortcuts from the Quick access list.  

I have tried the following:

1)      Deleted all files in
C:\Users\ss\AppData\Roaming\Microsoft\Windows\Recent\AutomaticDestinations and C:\Users\ss\AppData\Roaming\Microsoft\Windows\Recent\CustomDestinations.
Added links to Quick access and rebooted.  Links were gone after rebooting.

2)      Ran sfc /scannow. No errors.  Added links to Quick access and rebooted links were still there, but they disappeared about an hour later on their own.

Any help is appreciated.

Thanks,
cja
ASKER CERTIFIED SOLUTION
cja-tech-guy

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