troubleshooting Question

Windows 10 keeps dropping shortcuts from the Quick access list

Avatar of cja-tech-guy
cja-tech-guyFlag for United States of America asked on
Windows 10Windows OS
15 Comments1 Solution128 ViewsLast Modified:
I have a  Surface Book running Windows 10 that keeps dropping all shortcuts from the Quick access list.  

I have tried the following:

1)      Deleted all files in
C:\Users\ss\AppData\Roaming\Microsoft\Windows\Recent\AutomaticDestinations and C:\Users\ss\AppData\Roaming\Microsoft\Windows\Recent\CustomDestinations.
Added links to Quick access and rebooted.  Links were gone after rebooting.

2)      Ran sfc /scannow. No errors.  Added links to Quick access and rebooted links were still there, but they disappeared about an hour later on their own.

Any help is appreciated.


Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 1 Answer and 15 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 15 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros