Windows 10 keeps dropping shortcuts from the Quick access list

I have a  Surface Book running Windows 10 that keeps dropping all shortcuts from the Quick access list.  

I have tried the following:

1)      Deleted all files in
C:\Users\ss\AppData\Roaming\Microsoft\Windows\Recent\AutomaticDestinations and C:\Users\ss\AppData\Roaming\Microsoft\Windows\Recent\CustomDestinations.
Added links to Quick access and rebooted.  Links were gone after rebooting.

2)      Ran sfc /scannow. No errors.  Added links to Quick access and rebooted links were still there, but they disappeared about an hour later on their own.

Any help is appreciated.

Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

William FulksSystems Analyst & WebmasterCommented:
Are you running Macafee Security Center? I found a msg board posting saying to disable to the "jump list" option in QuickClean and it will stop that from happening -
Yes, probably some cleanup process of some overly cautious security gadget that just wants to "help" by deleting traces that you leave. As quick access gets populated automatically by folders you often use, it's quite logical, some programs offer to clean those "traces".

Please look into that.
cja-tech-guyAuthor Commented:
None of those steps worked.  I checked for third party programs that do not belong. May just be a glitch in Windows 10 on this Surface Book.
 Acronis Global Cyber Summit 2019 in Miami

The Acronis Global Cyber Summit 2019 will be held at the Fontainebleau Miami Beach Resort on October 13–16, 2019, and it promises to be the must-attend event for IT infrastructure managers, CIOs, service providers, value-added resellers, ISVs, and developers.

So what 3rd party programs are running? Something like CCleaner, maybe?
cja-tech-guyAuthor Commented:
No third party programs.  

When I ran del %appdata%\microsoft\windows\recent\automaticdestinations* from cmd prompt, added a shortcut to Quick Access list and rebooted, the shortcut was there.

It then disappeared about an hour later, all on it's own.  

Did not reboot or power off, it just went away.
Does that happen for several users? Create a new test user.
cja-tech-guyAuthor Commented:
It is only happening on this one Surface Book.  Only one user account on it.  

I will try another account.  

If it is the user account, when I create a new one for the account with the issue won't it use the same profile in the registry?

Not if you delete the profile before. You would need to save data from the profile, before you delete it.
cja-tech-guyAuthor Commented:
I will try it when I get access to it.

cja-tech-guyAuthor Commented:
I reinstalled Windows 10.  That fixed it.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
So it was happening for the other test user, too, or was that left untried?
cja-tech-guyAuthor Commented:
I did not try creating different/new user.  I had limited access to this machine and wanted to fix it as quick as  possible.

> wanted to fix it as quick as  possible.
Then you should have tried a different user. Would have saved the time to rebuild.

Well... :-)
cja-tech-guyAuthor Commented:
Trying a different user would have been a quick set up but I would not have had the time to test it.   The links on Quick Access would take time to disappear.  Sometimes they would stay for a few hours then drop off.  Sometimes they would disappear after a power cycle of the Surface Book.  That is why I went with the OS reinstall.

Understood :-)
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows 10

From novice to tech pro — start learning today.