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Boot into bios for surface running windows rt

Rick Bergami
Rick Bergami asked
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Last Modified: 2018-09-20
I have a surface running Windows RT. When I try to boot it up, it says some windows files are bad. I went to the surface site on MS and downloaded windows from there and burned a usb iso but I cannot get into the bios or get it to boot from the usb. I have tried holding the power and both volume up and volume down. Oh and if I reboot by pressing the windows key when I get that error message it asks for the bitlocker key which the owner never said he set up. Thanks
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timgreen7077Exchange Engineer
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Distinguished Expert 2018

Commented:

Author

Commented:
Thanks that's exactly the problem I'm having unfortunately it was never answered in this thread any suggestions?
timgreen7077Exchange Engineer
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Distinguished Expert 2018

Commented:
it seems that you can boot it, so can you boot it to where you can select option on restoring to factory defaults or anything.
timgreen7077Exchange Engineer
CERTIFIED EXPERT
Distinguished Expert 2018

Commented:
try looking at these helps from MS, this will offer something to try.

https://support.microsoft.com/en-us/help/4023539
Owen RubinConsultant

Commented:
This is what Google says:

To load the UEFI firmware settings menu:
  • Shut down your Surface.
  • Press and hold the volume-up button on your Surface and at the same time, press and release the power button.
  • When you see the Surface logo, release the volume-up button. The UEFI menu will display within a few seconds.

Author

Commented:
Had to take it into the microsoft store and they were able to reinstall.
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