Avatar of Rick Bergami
Rick Bergami
 asked on

Boot into bios for surface running windows rt

I have a surface running Windows RT. When I try to boot it up, it says some windows files are bad. I went to the surface site on MS and downloaded windows from there and burned a usb iso but I cannot get into the bios or get it to boot from the usb. I have tried holding the power and both volume up and volume down. Oh and if I reboot by pressing the windows key when I get that error message it asks for the bitlocker key which the owner never said he set up. Thanks
* SurfaceWindows OS

Avatar of undefined
Last Comment
Rick Bergami

8/22/2022 - Mon

Rick Bergami

Thanks that's exactly the problem I'm having unfortunately it was never answered in this thread any suggestions?

it seems that you can boot it, so can you boot it to where you can select option on restoring to factory defaults or anything.
Experts Exchange is like having an extremely knowledgeable team sitting and waiting for your call. Couldn't do my job half as well as I do without it!
James Murphy

try looking at these helps from MS, this will offer something to try.

Owen Rubin

This is what Google says:

To load the UEFI firmware settings menu:
  • Shut down your Surface.
  • Press and hold the volume-up button on your Surface and at the same time, press and release the power button.
  • When you see the Surface logo, release the volume-up button. The UEFI menu will display within a few seconds.
Rick Bergami

Had to take it into the microsoft store and they were able to reinstall.
Get an unlimited membership to EE for less than $4 a week.
Unlimited question asking, solutions, articles and more.
Rick Bergami

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question