Boot into bios for surface running windows rt

I have a surface running Windows RT. When I try to boot it up, it says some windows files are bad. I went to the surface site on MS and downloaded windows from there and burned a usb iso but I cannot get into the bios or get it to boot from the usb. I have tried holding the power and both volume up and volume down. Oh and if I reboot by pressing the windows key when I get that error message it asks for the bitlocker key which the owner never said he set up. Thanks
Rick BergamiAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Rick BergamiAuthor Commented:
Thanks that's exactly the problem I'm having unfortunately it was never answered in this thread any suggestions?
0
timgreen7077Exchange EngineerCommented:
it seems that you can boot it, so can you boot it to where you can select option on restoring to factory defaults or anything.
0
Exploring SharePoint 2016

Explore SharePoint 2016, the web-based, collaborative platform that integrates with Microsoft Office to provide intranets, secure document management, and collaboration so you can develop your online and offline capabilities.

timgreen7077Exchange EngineerCommented:
try looking at these helps from MS, this will offer something to try.

https://support.microsoft.com/en-us/help/4023539
0
Owen RubinConsultantCommented:
This is what Google says:

To load the UEFI firmware settings menu:
  • Shut down your Surface.
  • Press and hold the volume-up button on your Surface and at the same time, press and release the power button.
  • When you see the Surface logo, release the volume-up button. The UEFI menu will display within a few seconds.
0
Rick BergamiAuthor Commented:
Had to take it into the microsoft store and they were able to reinstall.
0
Rick BergamiAuthor Commented:
Had to take it into the microsoft store and they were able to reinstall.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Surface

From novice to tech pro — start learning today.