Boot into bios for surface running windows rt

Rick Bergami
Rick Bergami used Ask the Experts™
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I have a surface running Windows RT. When I try to boot it up, it says some windows files are bad. I went to the surface site on MS and downloaded windows from there and burned a usb iso but I cannot get into the bios or get it to boot from the usb. I have tried holding the power and both volume up and volume down. Oh and if I reboot by pressing the windows key when I get that error message it asks for the bitlocker key which the owner never said he set up. Thanks
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timgreen7077Exchange Engineer
Distinguished Expert 2018

Commented:

Author

Commented:
Thanks that's exactly the problem I'm having unfortunately it was never answered in this thread any suggestions?
timgreen7077Exchange Engineer
Distinguished Expert 2018

Commented:
it seems that you can boot it, so can you boot it to where you can select option on restoring to factory defaults or anything.
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timgreen7077Exchange Engineer
Distinguished Expert 2018

Commented:
try looking at these helps from MS, this will offer something to try.

https://support.microsoft.com/en-us/help/4023539

Commented:
This is what Google says:

To load the UEFI firmware settings menu:
  • Shut down your Surface.
  • Press and hold the volume-up button on your Surface and at the same time, press and release the power button.
  • When you see the Surface logo, release the volume-up button. The UEFI menu will display within a few seconds.

Author

Commented:
Had to take it into the microsoft store and they were able to reinstall.
Had to take it into the microsoft store and they were able to reinstall.

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