troubleshooting Question

Can't open up gmail account

Avatar of Will Schmidt
Will SchmidtFlag for United States of America asked on
Gmail
4 Comments1 Solution110 ViewsLast Modified:
I have a customer that is trying to excess her gmail account but after putting in her email and password it starts to load and then closes back out an brings up the error "can't sync gmail account"  Connection failed (Error -111)
How do I resolve this issue?
this is on a desktop computer running windows 10
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