latest updates not working

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Symantec Endpoint Protection Manager not getting updates after upgrading to 14.2 build 770

upgraded my symantec server to latest version and no live updates is getting downloaded, i uninstalled live update and reinstalled. also registered with SEPM via command prompt
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Shaun VermaakTechnical Specialist
Awarded 2017
Distinguished Expert 2018

Commented:
What version of SEPM?

Author

Commented:
version 14.2 Build 770

Author

Commented:
when i run live updates on sepm here is the result but the last update was since last month
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Distinguished Expert 2018

Commented:
Sounds like you need to download and run SymDiag. Could be corrupted definitions.

Author

Commented:
Symantec technologies recommendation was to Reinstalled sepm with new database and still not working,
Distinguished Expert 2018

Commented:
Try running SymDiag anyway. I bet you will end up getting some interesting data. Should hopefully give you more specifics on where the issue lies.

Author

Commented:
so after about 10 hours of working with symantec with no result all of a sudden its getting updates and i don't know what happened that fixed the issue, we did the symdiag logs but could not find anything wrong either
Distinguished Expert 2018

Commented:
That makes no sense. But it also leaves me wondering whether there might've been an issue on Symantec's side that either the support rep was unaware of or that Symantec won't disclose.
Commented:
After multiple installations and new database - it started working back

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