Cannot delete shortcut on Windows 10 desktop

Hello, i have shortcut for an app that i cant delete, i have a w10 pc and i did refresh while keeping personal files and for some reason this app shortcut is on there and when i hit delete nothing happens. Any thoughts?
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Cobra25Asked:
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Christopher RourkeProduct Manager @ Experts ExchangeCommented:
Have you tried selecting the application shortcut on the desktop and pressing Shift and Delete keys simultaneously? This would attempt to permanently delete the shortcut, skipping over moving it to the recycle bin. At the very least, it will likely return an error message if the permanent deletion was not successful which could provide more insight as to why you are unable to delete it.
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JohnBusiness Consultant (Owner)Commented:
Try logging in as Administrator (or perhaps it belongs to another user account) and delete it from the other account.

Check that first. You may need Unlocker 1.92 to delete it.
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Tom CieslikIT EngineerCommented:
What kind of App is that ?
Is is build in WIndows system app ?
It yes, then probably you not going to be able do it.

Try to open Explorer, navigate to shortcut place and right click on it, Check if you do have permissions to delete it, if not,, take ownership and then add yourself with full rights, then try delete it again.
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Shaun VermaakTechnical Specialist/DeveloperCommented:
It is probably is the public desktop. You need admin rights to delete from here
c:\users\Public\Desktop

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