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Freeing up mailbox data after archiving

Users are reaching their Exchange 2010 mailbox quota and archiving. However outlook still reports them as using the same mailbox size .

Read an article that need to do an offline defrag (which I wish to avoid) - or moving mailbox to another database can cause defrag to happen. Have tried this and still no change
reported in outlook - Have tried switching from cached to non-cached mode - still no change.

Thank you.

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8/22/2022 - Mon