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Computer restarts unexpectedly and opens the chrome reset and clean up page on startup

One of our users has had an issue where his computer will restart unexpectedly, and upon restarting, the settings page in chrome for incompatible applications opens up. The first time it happened, the application listed was an Intel driver, which I applied an update to. It has since happened several times, and still shows the Reset and Clean up page, but now with no incompatible applications show up. The user has not been doing anything out of the ordinary, and there are no windows error messages, save for an unexpected shutdown flag in the logs (ID 6008).

arnold

Double check what is installed, sounds like a chrome desktop environment is installed.
Does it happen to other users logging in on this system?

Andrew Leniart

If Chrome is being used as the default browser, I'd suggest eliminating Chrome or one of its extensions as the cause by doing a "complete" uninstall and reinstall of Chrome. Not just via the control panel.

I recently wrote an article on just that here:

https://www.experts-exchange.com/articles/32996/Resolve-Chrome-Issues-99-of-the-time-using-this-method.html

I hope that's helpful.

Regards, Andrew

nobus

i would update all drivers for the system - what model is it?

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Robert Retzer

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