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cannot connect Outlook or login to OWA

John Ballance
on
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Last Modified: 2020-09-18
User cannot connect Outlook or login to OWA with this error

Microsoft.Exchange.Data.Storage.StorageTransientException

anyone ever seen this before?
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Saif ShaikhServer engineer
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Commented:
Saif ShaikhServer engineer
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Commented:
1. It is possible that the mailboxes have been quarantined on the exchange database.
2. Check event viewer application log for more errors.
3. Verify to see if there are no database or disk issues on server.
Saif ShaikhServer engineer
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Commented:
Is this issue happening to all users or only specific mailboxes????
Hasin Ahmed ChoudharyExchange Administrator
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Commented:
1) Exchange version ?
2) Single mailbox or all of them ?
3) Detail error? It give exception  which can help further.
John BallanceProfessional Services

Author

Commented:
Ok the user can now login to OWA but we cannot connect Exchange, this self healed to this point so I have not mad any changes.

Its only affecting 1 user on Exchange 2013.
Sajid Shaik MSystem Admin
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Commented:
if it's an single machine issue ..so please check the antivirus if any or firewall on the machine if any... disable and test...

all the best
John BallanceProfessional Services

Author

Commented:
yes its not a single machine, occurs anywhere I try to configure Outlook, also occurs even if I specify the Exchange Server address
Saif ShaikhServer engineer
CERTIFIED EXPERT

Commented:
What is the size of the mailbox. If the mailbox is hugh in size then there might be some corruption in the mailbox and that is the reason the mailbox is getting quarantined.

Take a backup of the mailbox and move it to another database with specifying -baditemlimit and -acceplargedataloss to remove corruption.
John BallanceProfessional Services

Author

Commented:
The mailbox is less than 1GB and we can login to OWA with no issues

I have not determined if the mailbox is quarantined yet
Professional Services
Commented:
This one is on us!
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