Link to home
Start Free TrialLog in
Avatar of sydneyguy
sydneyguyFlag for Australia

asked on

getting access to the admin password since it has been lost

windows 10 crash problem, i was given a machine to fix for a friend,  i have two users one i can log in the other i do not have the password this is the ADMIN user, i can see the drives and move the data around but cannot run any diagnostics on the machine, short of flattening the machine which was a free upgrade form xp, how can i get around this problem any ideas would be helpful
thanks in advance
ASKER CERTIFIED SOLUTION
Avatar of Alex
Alex
Flag of United Kingdom of Great Britain and Northern Ireland image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of sydneyguy

ASKER

Alex Green
hi alex not really concerned about the hacking part i have a machine that i need to clean up since it was hit by some virus and i do not know the password as the user has lost it and i got stuck with it, i an see all the drives so i have full access its just that when i try and do any thing it asks me for the admin password, short of formatting the hard drive and starting again i want to run some diagnostics on it before i go to this low level
EXPERT CERTIFIED SOLUTION
Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
EXPERT CERTIFIED SOLUTION
Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
SOLUTION
Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
thanks end of the story the comp has a reset propblem on the mothe board so just loaded up another computer thanks for the help
True, if it's encrypted you're screwed.