troubleshooting Question

Drop down issues in Windows 7

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OTS_TechFlag for United States of America asked on
Windows OS* Video CardsWindows 7* Memory
5 Comments1 Solution90 ViewsLast Modified:
Here's a fun one!  This user reported no issues but space prior to us replacing the hard drive with a larger one. During the install of Windows 7 updates I saw the drop down flicker, it's like it gets stuck opening the drop down and it flips open/shut over and over and nothing can be selected, you also can't click anything on that screen.  I finished the updates and it went away, I chalked it up to a bad update along the way.  The user had the system for about 3 weeks and this started again.  I thought perhaps there was an issue with the OS install so I began again.  This time the drop down mambo started when selecting the timezone, it's pretty much impossible to do anything with any window that has a drop down.  Its a laptop so I have tried to put the display on an external monitor, same issue.  I have run every PC Doctor scan and it passes everything except a Video Memory Check that says it was "cancelled".  Has anyone seen this or have a resolution?  Thank you!
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OTS_Tech

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