My registrar has gone down, the phone number won't accept phone calls. What can I do?

My registrar droa.com (aka name juice) is offline. I tried to call their support but the answering system won't accept any more messages. I'd like to transfer the domain but the transfers require an authorization code which I can't get because their sites are down. Please help!!!
LVL 2
GISCOOBYDirector of Information TechnologyAsked:
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jorge diazSECommented:
sorry about that.. you can't do anything without the authorization code.
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JohnBusiness Consultant (Owner)Commented:
Wait until they come back on line and try again.

If they went off the air (affecting all their customers) you would need to contact a high quality registrar with proof of identity and ask them to take over your domain name and why. They should be able to do this if your own registrar has vanished.
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David Johnson, CD, MVPOwnerCommented:
Namejuice et al has a very bad reputation. It was suspended in 2014 for 3 months

you can file a complaint with ICAAN
https://www.icann.org/compliance/complaint

for a .com TLD you could ask for assistance from
https://www.iana.org/domains/root/db/com.html
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David FavorLinux/LXD/WordPress/Hosting SavantCommented:
As David suggested, fastest recourse will be to file an ICANN complaint.

If they receive a large number of complaints, they'll reassign all domains to another Registrar...

Like when RegisterFly went dark + ICANN assigned all the dark domains to GoDaddy.
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JohnBusiness Consultant (Owner)Commented:
Thank you and good luck with your domain name.
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GISCOOBYDirector of Information TechnologyAuthor Commented:
Thank you for everyone's input.
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