My registrar has gone down, the phone number won't accept phone calls. What can I do?

GISCOOBY
GISCOOBY used Ask the Experts™
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My registrar droa.com (aka name juice) is offline. I tried to call their support but the answering system won't accept any more messages. I'd like to transfer the domain but the transfers require an authorization code which I can't get because their sites are down. Please help!!!
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sorry about that.. you can't do anything without the authorization code.
Business Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
Wait until they come back on line and try again.

If they went off the air (affecting all their customers) you would need to contact a high quality registrar with proof of identity and ask them to take over your domain name and why. They should be able to do this if your own registrar has vanished.
Top Expert 2016

Commented:
Namejuice et al has a very bad reputation. It was suspended in 2014 for 3 months

you can file a complaint with ICAAN
https://www.icann.org/compliance/complaint

for a .com TLD you could ask for assistance from
https://www.iana.org/domains/root/db/com.html
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David FavorFractional CTO
Distinguished Expert 2018

Commented:
As David suggested, fastest recourse will be to file an ICANN complaint.

If they receive a large number of complaints, they'll reassign all domains to another Registrar...

Like when RegisterFly went dark + ICANN assigned all the dark domains to GoDaddy.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Thank you and good luck with your domain name.
GISCOOBYDirector of Information Technology

Author

Commented:
Thank you for everyone's input.

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