Quickbooks Network Connection Error When Sending Reports to External Email via Office365 Host

John Jackson
John Jackson used Ask the Experts™
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My client has Quickbooks 2018 Enterprise installed and recently switched email provider service to Office 365. I set them up to use the new email host in the QB settings but now it won't let them send email reports outside their domain. They can email them to themselves, but when it's being sent externally it gives a network connection error.
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
I am using QuickBooks Pro.  I set up email to use Outlook when I send a form (invoice, say), it opens an Outlook Email. It is from there I adjust the email.

1. Can you try Web Mail and does that work?
2. Try the ideas in this Intuit Email article to see if some of the Outlook settings need to be changed.

https://community.intuit.com/articles/1502300-outlook-is-missing-in-quickbooks-desktop-send-forms-preferences

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Commented:
We are not using Outlook, it is connected to webmail but still not sending emails to external recipients.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Try reinstalling QuickBooks and test again.if that does not work, contact Intuit Support. I look through my own Quick Books and the relevant support documents and they all point to external email settings
Commented:
I was able to resolve this myself by re-starting the email setup process and selecting "other" instead of outlook/live/hotmail like I had done before.

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