Ricoh MP C2050 Cannot Send Emails Via Office 365 or Gmail

Ricoh Afficio MP C2050 cannot send emails via Office365. It appears to support SSL/TLS and all that but when I go to scan to email it gives an error saying unsuccessful. It worked fine with the previous email host.

Here's what I've tried so far:
-This MS article options 1 and 2 (not interested in trying #3)
-Setup a gmail account and tried sending as both port 465 or port 25
-Contact ISP and make sure their modem isn't blocking SMTP ports

Ricoh is of little help here. I've tried everything I can find on MS and this forum to no avail.
John JacksonOwnerAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Lionel MMSmall Business IT ConsultantCommented:
I have used both gmail and office 365 (our-domain-name.com); with gmail we use smtp.gmail.com and "smtp over ssl" using 587 (or 465) -- this is our current setting
0
John JacksonOwnerAuthor Commented:
Unfortunately neither one works for us.
0
Lionel MMSmall Business IT ConsultantCommented:
did you try 587-your notes said you used 465? and did you set security to SSL? you also have to check your gmail settings to allow "non-secure" apps (you should have received an email from gmail when you tested this letting you know a non secure app is trying to use your gmail account)
0
John JacksonOwnerAuthor Commented:
We had to call Ricoh and pay them to come out and look at it. After their tech got on the call with one of his colleagues, the solution was to use a gmail smtp forwarder (aspmx.l.google.com) on port 25. The only caveat was we have to send the emails only to another gmail, so we setup the printer to email itself then forward those on to the real email address.

 see more info here: https://support.google.com/a/answer/176600?hl=en
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Printers and Scanners

From novice to tech pro — start learning today.