Ricoh MP C2050 Cannot Send Emails Via Office 365 or Gmail

John Jackson
John Jackson used Ask the Experts™
on
Ricoh Afficio MP C2050 cannot send emails via Office365. It appears to support SSL/TLS and all that but when I go to scan to email it gives an error saying unsuccessful. It worked fine with the previous email host.

Here's what I've tried so far:
-This MS article options 1 and 2 (not interested in trying #3)
-Setup a gmail account and tried sending as both port 465 or port 25
-Contact ISP and make sure their modem isn't blocking SMTP ports

Ricoh is of little help here. I've tried everything I can find on MS and this forum to no avail.
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Lionel MMSmall Business IT Consultant

Commented:
I have used both gmail and office 365 (our-domain-name.com); with gmail we use smtp.gmail.com and "smtp over ssl" using 587 (or 465) -- this is our current setting

Author

Commented:
Unfortunately neither one works for us.
Lionel MMSmall Business IT Consultant

Commented:
did you try 587-your notes said you used 465? and did you set security to SSL? you also have to check your gmail settings to allow "non-secure" apps (you should have received an email from gmail when you tested this letting you know a non secure app is trying to use your gmail account)
Commented:
We had to call Ricoh and pay them to come out and look at it. After their tech got on the call with one of his colleagues, the solution was to use a gmail smtp forwarder (aspmx.l.google.com) on port 25. The only caveat was we have to send the emails only to another gmail, so we setup the printer to email itself then forward those on to the real email address.

 see more info here: https://support.google.com/a/answer/176600?hl=en

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial