Conflict between Windows Installer and Click-to_Run Editions
Urgent, please.
We are trying to install Microsoft Excel 2016 standalone onto a user computer that already has a copy of Microsoft Access Runtime on it, and we are receiving an error message about a conflict between the installation mechanism used by Microsoft Access Runtime and the copy of Excel we've just downloaded (Picture attached).
Office Click-to_run encountered a problem because you have these Windows Installer based office programs installed on your computer:
Microsoft Access Runtime 2016
Click-to-Run and Windows Installer editions of Office programs don't get along for this version, so you can only have one type installed at a time. Please try installing the Windows Installer edition of Office instead, or uninstall your other Windows Installer based Office programs and try this installation again.
Uninstalling the Access Runtime is not an option. (It's needed for Microsoft Dynamics Management Reporter.)
This is urgent in that we must have Excel running on this computer ASAP.
We've contacted Microsoft, and they have escalated this to Level 2 support, but they will not be able to get back with us until tomorrow. Unfortunately, we need to have this running tonight.
THANK YOU for your help...
Excel-Error.jpg
We are trying to install Microsoft Excel 2016 standalone onto a user computer that already has a copy of Microsoft Access Runtime on it, and we are receiving an error message about a conflict between the installation mechanism used by Microsoft Access Runtime and the copy of Excel we've just downloaded (Picture attached).
Office Click-to_run encountered a problem because you have these Windows Installer based office programs installed on your computer:
Microsoft Access Runtime 2016
Click-to-Run and Windows Installer editions of Office programs don't get along for this version, so you can only have one type installed at a time. Please try installing the Windows Installer edition of Office instead, or uninstall your other Windows Installer based Office programs and try this installation again.
Uninstalling the Access Runtime is not an option. (It's needed for Microsoft Dynamics Management Reporter.)
This is urgent in that we must have Excel running on this computer ASAP.
We've contacted Microsoft, and they have escalated this to Level 2 support, but they will not be able to get back with us until tomorrow. Unfortunately, we need to have this running tonight.
THANK YOU for your help...
Excel-Error.jpg
ASKER
Wow... thanks for your compassion. What a cluster. Hard to believe 2 Microsoft products can't co-exist. Will keep you posted. Thanks for the reply.
MS have done some dumb stuff throughtout my 25yr IT career and this is certainly up there with the dumbest.
I have tried to explain to another client as a heads up - he basically felt I was drumming up the sale of new office licenses...
I have tried to explain to another client as a heads up - he basically felt I was drumming up the sale of new office licenses...
I would try uninstalling Access Runtime. Then click on the Windows 10 Start Menu > Settings (Gear Icon) > Apps and uninstall any Microsoft Office apps. Then reboot. Then install Excel standalone. Then reinstall the runtime. The runtime is free.
If the Excel installation still complains, download and run the Easy Fix tool:
https://support.office.com/en-us/article/uninstall-office-from-a-pc-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8?ui=en-US&rs=en-US&ad=US
If the Excel installation still complains, download and run the Easy Fix tool:
https://support.office.com/en-us/article/uninstall-office-from-a-pc-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8?ui=en-US&rs=en-US&ad=US
There is a clunky workaround which is to use the MSI 32bit version of Access Runtime alongside their Click2Run Office 2016
These seem to still run happily side-by-side but yes, who would have predicted users might want to add a 2016 runtime to their O365 install - certainly not Microsoft!
In your scenario this might mean unistalling both the C2R and runtime and adding the Runtime x86 install before loading Office again.
https://www.microsoft.com/en-us/microsoft-365/blog/2015/12/16/access-2016-runtime-is-now-available-for-download/
These seem to still run happily side-by-side but yes, who would have predicted users might want to add a 2016 runtime to their O365 install - certainly not Microsoft!
In your scenario this might mean unistalling both the C2R and runtime and adding the Runtime x86 install before loading Office again.
https://www.microsoft.com/en-us/microsoft-365/blog/2015/12/16/access-2016-runtime-is-now-available-for-download/
ASKER CERTIFIED SOLUTION
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The client and I were furious.
Then MS Support offered to address - by installing versions of Office products of the same license type - this didnt work either. After two days on the machine they re-itterated we'd need to buy all VL or all Retail/OEM licenses only.
I hope for your sake the situation has changed - if some one has seen evidence this has been addressed I have other clients in the same boat