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Z440 memory not in quad channel

Alex
Alex asked
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Last Modified: 2018-09-18
OK,

Got a new Z440 desktop, only had 16GB of memory so I got  some more which is exactly the same, howvever, the machine is NOT seeing it as quad channel memory and it's running it in single ranks.

I've checked the BIOS and can't find antyhing in there, I've completed a BIOS update in a hope that it'll sort out the memory issue, it did not. I've run CPU-Z on it and taken a solid look at it, Whilst the manufacturer is different the specs of the memory are exactly the same.

The only thing I can think of is HP have prevented people from using any memory other than  their own. Any advice would be great.

Thanks
Alex
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andyalderretired saggar maker
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Commented:
Need to see what you see in CPU-Z.
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This one is on us!
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AlexA lack of information provides a lack of a decent solution.
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Commented:
I think it's ok, I think it could be a limitation of hte motherboard.
andyalderretired saggar maker
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Commented:
You want it to run in independent channel mode anyway, interleaving is a thing of the past. Just wandered where you were seeing the info saying "the machine is NOT seeing it as quad channel memory and it's running it in single ranks.".

It may just mean you are confused about what "rank" means.
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