troubleshooting Question

When setting outlook client to connect to 0365 "we are having trouble connecting to your account. verify the settings below..."

Avatar of lianne143
lianne143Flag for United States of America asked on
ExchangeOutlookMicrosoft 365
11 Comments1 Solution1020 ViewsLast Modified:
Hi

All our staff mailboxes were on exchange 2007 and we built exchange 2013 and through hybrid set up we migrated all the mailboxes to 0365.
All the workstations have been installed with Outlook 2016 and successfully connect to 0363 mail

I have problem with one of the mailboxes. After I log in as the users and click outlook , it picks the profile and after some time it says , we are having trouble connecting to your account. verify the settings below...

Please see the snapshot and any help to resolve this would be great.
Thanks in advance,
Outlook-error.jpg
ASKER CERTIFIED SOLUTION
William Fulks
Systems Administrator

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