I set a new IMAP configuration through Outlook 2013 for one of my clients. He originally had a POP3 setup.
My client stated he was wasting allot of time updating his desktop Outlook after he made changes (read, delete, send, etc.) on his iphone, hence the move to IMAP.
The transition was not easy! He had massive custom folders (including sub folders) under his inbox containing client emails over the years. He is basically keeping a history via his outlook. I ran into a ton of problems attempting to restore a PST backup to an OST IMAP account - too long to explain. At a certain point I was moving one folder at a time/counting emails. I finally got to the finish line. All the folders/emails were synced to the online email server. As I'm about to report the great news, my client tells me he opened a suspicious word document which turned out to contain a virus.
So...I had to buy new drives , and perform a full restore of recent backed up images. I bring the system back on line, it performs an outlook sync and proceeds to freeze up the on-line email server web account (purchased through a 3rd party vendor). I am now unable to access any folders, or emails either through the web interface (to a 3rd party email server) or through Outlook. I called up the 3rd party, who stated they will refresh their server. I await the results.
In hind sight, I feel like I should have kept those custom folders out of the sync process. At this point, it feels like a total mess.
How does the IMAP process know which direction to sync? In my scenario, the online email server had all the latest info, while the restored PC was out of date.
I am also confused on how IMAP handles calendar/contact data. It know it is not part of the sync process. How can I back up the calendar and contacts?
Can you do a backup and restore with IMAP, like you would with a PST ?
Do you have a better, global way to handle this move from POP3 to IMAP?