troubleshooting Question

PDF previewer not working within Outlook

Avatar of ebsadmin
ebsadminFlag for United States of America asked on
Windows 10Microsoft OfficeAdobe AcrobatWindows OS
5 Comments2 Solutions532 ViewsLast Modified:
Windows 10 machine running Office 365.
User had Adobe Acrobat Reader DC installed on PC
Then installed another PDF viewer called Foxit Reader. He wanted that removed so I uninstalled it via "programs and features"
Now his Preview feature in Outlook no longer allows him to view PDFs - only happening with PDFs
Steps taken:
1.  Ensured that Adobe is set to be the default for all PDF file types
2. Verified that the Preview option in settings for Outlook was turned on
3. Checked registry key as per https://www.msoutlook.info/question/362 and it is correct.
4. Ran an online repair of office and rebooted the machine - still an issue.

Next I'm going to uninstall and reinstall Adobe to see if maybe it will pick it back up.

Any other ideas?
ASKER CERTIFIED SOLUTION
Join our community to see this answer!
Unlock 2 Answers and 5 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 2 Answers and 5 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros