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ebsadmin
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PDF previewer not working within Outlook

Windows 10 machine running Office 365.
User had Adobe Acrobat Reader DC installed on PC
Then installed another PDF viewer called Foxit Reader. He wanted that removed so I uninstalled it via "programs and features"
Now his Preview feature in Outlook no longer allows him to view PDFs - only happening with PDFs
Steps taken:
1.  Ensured that Adobe is set to be the default for all PDF file types
2. Verified that the Preview option in settings for Outlook was turned on
3. Checked registry key as per https://www.msoutlook.info/question/362 and it is correct.
4. Ran an online repair of office and rebooted the machine - still an issue.

Next I'm going to uninstall and reinstall Adobe to see if maybe it will pick it back up.

Any other ideas?
Windows 10Microsoft OfficeAdobe AcrobatWindows OS

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Last Comment
John

8/22/2022 - Mon
ITguy565

What specifically is the error you are receiving from outlook when opening a PDF?
SOLUTION
John

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ebsadmin

ASKER
ITguy565 - Outlook was saying that a pdf previewer was not installed on the device.

I ran a repair but was still having the same issue. I performed a complete uninstall and reinstall of Adobe and that seems to have done the trick. Thank you guys.
John

I am glad the reinstall worked for you and I was happy to assist you.
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